Aarons - Worst customer service I have ever dealt with
After being a week late on a payment, Aaron's sent someone to my house while I was at work. Since I was not there, I received a door tag asking to call the store.
When I called, I was put through to a manager named Brian.
Brian answered the phone with a very short "Hello" & continued to use the same short, snappy tone throughout the whole conversation.
I told him that I understood the amount was due, & that I would like to set up a date to make the payment the following week when I got paid. He asked me "Well how often do you get paid then?" I was confused as to the relevance, but told it was every 2 weeks. He then said "So that means you were paid this past Friday & chose not to make a payment."
I could not believe it. I told him that I had other more high priority bills to take care of. He snapped that this one time he could make an exception but to "not turn this into a habit."
He then asked me a serious of random questions, like the approximate time I would be making the payment as well as if I would be using cash. He then said "The next day is a holiday, we are closed. I don't want to hear that you missed making the payment then & use the store being closed the next day as the reason for it being another day late."
Again, I was shocked at his tone. I told him I would be making the payment on the agreed day. He then curtly ended the conversation.
I literally sat with the phone in my hand for a few minutes going over the conversation in my mind, surprised at his attitude.
I was never dealt with such a rude manager in my life. I acknowledge that my payment was late but I don't believe that is any excuse to speak that way to customers. He was extremely condescending.
I only have 5 months left on the contract, after which I will never do business with them again.
Review about: Aarons Customer Care.