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1.5
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2 comments

There's *** in the mattress since it was delivered to my home and the manager has been reluctant to change it. He said it was not available but didn't give me another option.

The mattress is still in its original plastic wrap. In addition, the contract was for 12 months and they said it was for 18.

Product or Service Mentioned: Aarons Manager.

Reason of review: Damaged or defective.

Monetary Loss: $520.

Preferred solution: A new mattress and contract term adjustment as agreed the day of the sale.

Aarons Pros: Rent to own option.

Aarons Cons: Worst customer service and conflict resolution ever, Poor customer service by both manager and staff, Rude customer service.

  • Aaron s Bad Business Practice
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LuckyDogCares
#1716546

This is very unfortunate. We appreciate you bringing this to our attention and we are sorry to hear of your negative experience.

Please send us an email with the primary name on your lease, the local store that you work with, and your best contact number to myexperience@aarons.com We would like to investigate your concerns further.

We look forward to hearing from you. -Kala

LuckyDogCares
#1716545

This is very unfortunate. We appreciate you bringing this to our attention and we are sorry to hear of your negative experience.

Please send us an email with the primary name on your lease, the local store that you work with, and your best contact number to myexperience@aarons.com We would like to investigate your concerns further.

We look forward to hearing from you. -Kala

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