Not resolved
1 comment

Not only are we having an extreme problem with Aaron Rents RCA 52" televisions it is occuring in our neighboring states as well.We have been excellent customers, and we are treated like we are garbage.

This is not the first time I have leased an item from Aarons, but it will be the last. The tv I purchased was still in the box completely sealed when I picked it out. It was delivered to my house in the same sealed box. We waited 7 months for them to return our tv from the repair of the tv turning off and not coming on by itself.

When they finally returned the tv the same problem started again within 2 hours of its delivery! We have been leasing this tv for over a year now, and have only had it in our possesion for about 2 months due to the time it takes aarons to repair and return it to us. In the meantime we have had a RCA loaner television and have not had one moments trouble from it. For the outrageous price I agreed to pay I expect top notch customer service.

The manager has went as far as blaming the repairman, saying the model is no longer carried by Aarons (I now know why), and telling me (even though it is stated completely different in my contract) that we have a 2 year extended warranty that aarons purchases on all their products. All of these excuses I have been given are lies. I just happen to know someone that works at that store. I have a witness that has told me that on both occasions when they pick up my tv and keep it for months it just sets in the back of the store until they are tired of hearing me ask when it will be returned to me.

I want something done or we will be on our way to court. We work hard for every dime we make, and we do not intend to just give it to aarons because they sell faulty products! What they do not realize is that we have enough proof do go to court and get back every dime.

I am so frustrated with them at this point I will spend more to go to court then it is worth just to prove my point and get some long awaited justice!I am going back to Rent A Center where they know how to treat their customers!

Jennifer Lackey

Anniston, Alabama 36201

Monetary Loss: $3.

Had an Experience with Aarons?

Write a review


Terms of Service
Post Comment

They lack alot when it comes to repairs.They always send out their delivery drivers first to fix the problems.

Richard the delivery driver here in New Iberia, La had made an attempt to repair a broken refrigerator we had with them. He told us he did not know anything about repairing refrigerators and could not understand why they expect him to fix it. That broken refrigerator had sat in my kitchen for 3 months before it was picked up.

They had never delivered a loaner or new one that did work we had to go find one else where.They even still tried to get us to pay for the broken one while it sat in my kitchen.

You May Also Like

Aarons - Mattress Review from Lewes, Delaware Aarons "Bed Bugs.. Nashville Tennessee.. nolensville Rd..order new mattress..they brought me a display from the store..with no plastic on it.. the picture is my back I also have bites on my..." Read more Aarons Rents Lease Ownership Review Aarons "They came out today and hassarss mr.Earl willyard about are stuff and the contact says payment due on Feb 1.2016 and today date is jan16,2016. The manger said she is..." Read more Aarons - Repair Review from Dallas, Texas Aarons "I just purchased 2 couches from Aarons in Rockdale, Tx. One was broken so had them take it back to fix or replace because the manager said that their insurance..." Read more Aarons - Furniture Leasing Review Aarons "I PURCHASED A COUCH SET APPROXIMATE PRICE $1600 OR $1800 IN THE BEGINNING OF THE 3RD MONTH I HAD A $500 BALANCE LEFT, WANTED TO KNOW HOW MUCH INTEREST WOULD..." Read more 'Xlibris Staff is Clueless and Not Recommended Xlibris "I purchased my self-publishing package in December 2015 as an incentive to reach my goal of finishing my book. This information was provided upon my purchase and I confirmed that..." Read more Ryan Homes - Residential Street Blockage Ryan Homes "Dan Ryan Builders are absolutely OUTRAGEOUS! So far this week his construction people have blocked our street on Sutherland Drive in Franklinton NC (Olde Liberty SubDivision). Yesterday as I was..." Read more DiggyPOD - Formatting Errors in Edgar's Handbook DiggyPOD "End of January 2017 I wrote my 3rd book. Felt I was being sold revisions for $40 each time by Valerie. My book started out an 8 X 11 and..." Read more Unlimited Life time Access to Members Area 1800+ Exams Actualtests "In 2002 I bought the Unlimited Life time Access to Members Area 1800+ Exams for $99.00. It worked fine until a couple of months ago. I emailed support; I..." Read more