Elaine C Kpk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Pissed refund not given returned item same day as payment taken out on a ach

Void done on a ach instead of refund still waiting for refund of $157.86 since 9/1/2023 refered this to district mgr no refund still as of 11/4/2023
View full review

User's recommendation: 2

1 comment
LuckyDogCares

Hi Elaine, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Edward S Utk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Violation Of Store Guidelines and Desruction Of Personal Property

Unexplained financial transtions led us to render a complaint and then led to removal of our owned property and left outside during bad weather to be ruined leading to a Report To Law Enforcement.
View full review

Preferred solution: Full refund

User's recommendation: Do not ever do buisness with Aarons in Vienna WV

1 comment
LuckyDogCares

Hi Edward, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Raynelle Gcd
map-marker Atlanta, Georgia

They got my order wrong

I ordered a 65 inch TV with the ULED or whatever LG and I got the wrong TV for that order. Plus they didnt put the damn game system on. I might go somewhere else if yall cant resolve this.
View full review

User's recommendation: Not to order from you if you can’t get stuff right I want my stuff canceled and done right I’m not paying for none of it until I get what I’m supposed to be getting

1 comment
LuckyDogCares

Hi Raynelle, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Mr R Een

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Broken furniture when delivered and fixed multiple times until sent back now I'm being harassed daily

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Bought furniture from Aaron's it was broken while it was being delivered. They sent someone out to assess the issue and dispatched someone to repair it.

After 3 times repairing it I finally had it picked up. My wife also had some things through them and had hers picked up and they would not do it on a timely manner, told them it couldn't be picked up on the date they wanted, I told them it had to be earlier and they wouldn't do it until the date they had picked. I let them know it was being picked up 2 days after the due date and told them we aren't paying for the entire month because of it, they said no problem we won't be charging you at all.

Well... They picked up the furniture and still charged us for the entire month and are now still harassing us daily for more money.

View full review
Pros:
  • Give you furniture
Cons:
  • Deliver broken furniture and over charge

Preferred solution: Apology

User's recommendation: Go to Rent A Center

1 comment
LuckyDogCares

Hi Mr R Een, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Stacey S Dxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rude and incorrectly put

So my payment is due on the fifteenth and I had a mess up on my paycheck so my mom called to say I'd have to pay Tuesday. He told her it was over three weeks late and I am only twelve days late and been with you all forever. He was very rude Raymond that is. Said he had to come get stuff picked by Friday. I will get my items replaced from farmers furniture Saturday morning. I won't be treated that way again and again being threatened over twelve days late. Nope not me. See y'all Friday evening I guess when he comes to get y'all's merchandise. Have a nice day
View full review
Loss:
$5000

Preferred solution: Full refund

User's recommendation: If you can't pay on due date go ahead and carry them their stuff

1 comment
LuckyDogCares

HI Stacey, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Anonymous
map-marker Aurora, Colorado

Payment

The Aarons in La junta Colo calls and comes to my house on almost a daily basis to ask for my payment I have been on time with my payments for the whole time of my lease I call and they always say they will make a note if I am gonna be late and then a bit later someone either calls or comes by my home it is unbelievable how many times I receive calls and they call days before the payment is due . I like renting with Aarons but this store is unbelievable with the incompetence. Thank you
View full review
1 comment
LuckyDogCares

Hi, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Sarah L Riv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

THE WORKERS AT QUEENS STORE IS NASTY AND RUDE AND THREATENS TO TAKE BACK THE MERCHANDISE EVEN THOUGH IT WAS PAID AT A DIFFERENT LOVCATION.

I leased a two-seater sofa from the Brooklyn location and I never missed a payment. However, no one from Aaron's store called or sent me any notice that the Brooklyn location was closed down.

So, I made a payment at the Bronx location. Now, the Aaron's store in Queens on Liberty Avenue is being very nasty and unhelpful. The staff there threatens to take the furniture back even though I told them I made a payment in the Bronx. The CEO of this company needs to address this situation and the workers at this Liberty location.

They are harassing me every day to make a payment at this location, even though I already made a payment at the Bronx location. I will expose this behavior of Aaron's workers on Channel 12 News.

View full review
1 comment
LuckyDogCares

Hi Sarah, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Abad R Egv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Federal Heights, Colorado

Bad customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Jul 28, 2023

Will never go to this Aaron's again. Been having problems with this Aaron's since the new store manager took over.

First thing was I asked for a payment holiday the kept telling me that dont offer that, but I've used it before, and it states in my lease that it is a option. Thought they finally had it figured out. Was called and was told that it was all taken care of. So I figure it was good and everything was caught up.

Then came last about 2 weeks ago got a call from Aaron's stating that the couch that I ordered online was in and they wanted to set up a delivery.

Still have the voicemail from them trying to set up a delivery date so I called them back. Set it up for this past Thursday. Well then come Thursday they didn't show up so I called them and they tell me that they can't deliver it because I'm behind on a payment. As far as I knew I was all caught up.

But this is got to be some of the worst customer service I have ever dealt with. Have been using Aaron's since 2016.

I know I'm a preferred member because everything I get from you guys. I pay off and then this is how they treat a loyal customer

View full review
Pros:
  • Great products
Cons:
  • Customer srvice

Preferred solution: Apology

User's recommendation: If you ask for a payment holiday, make sure you talk to someone that knows what it is.

1 comment
LuckyDogCares

Hi Abad, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Sean W Hne

*** 3 weeks and still can't get tv. *** company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered 75 inch tv online and it was to be delivered to local store to be delivered to home in 10-15 days. Been over 3 weeks and still no tv. Local store has identical tv but said I could get it but it was going to cost $30 more a month. Just BS
View full review
Pros:
  • Used to be great place
Cons:
  • Totally suck in every department now

Preferred solution: Nothing!!! I have furnished my whole house before and paid it all off. Bedroom suite- dining room set- computer- living room set and TV. Will never spend another penny there and definitely won’t tell anyone else to go there.

1 comment
LuckyDogCares

Hi Sean, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Anonymous
map-marker Seattle, Washington

About a claim

I'm supposed to get ahold of you and supply A. Paper for a fire. Paper about the fire and a picture of the TV that got burnt in the fire.
View full review
Mary L Xxt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Medford, Oregon

Please call me 458-257-****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

See the email I sent you. There isnt enough that I can say about the so called manager John.

He is the rudest person I have ever talked to on a phone. I have never seen him at all. I called him a couple of days ago because I was doing an order online and when I got to the end it told me to call my nearest store. So I called, John answered the phone he was fine until I told him who I was.

I told him I was doing an order online and before I even got done he interrupts me to tell me hes not going to do busy we me, I said oh well and hung up.

Im wondering how many customers turns and walks away or hangs up on him. Hes rude and sarcastic.

View full review
Pros:
  • You have people like d and kelly working for your company
Cons:
  • You have someone like john working for you

Preferred solution: An apology and to order from his store with a 50 percent discount.

User's recommendation: No, I did recommend a few but I let them know what happened so they went to rent a center

1 comment
LuckyDogCares

Hi Mary, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Amanda D Chr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Roswell, New Mexico

Manager is a liar

I called with my payment she said to come in before 7 that we would resolve the issue I been gaveling i came in to pay she said I was late when I wasnt I had the cash now yall can get your *** ! Im not paying late fees when I talked to ur managers and had a agreement that she refused to keep
View full review
Cons:
  • Are dishonest

Preferred solution: Apology

User's recommendation: Don’t lease from Roswell they don’t want your money and they bring damages ***

1 comment
LuckyDogCares

Hi Amanda, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Anonymous
map-marker The Bronx, New York

Overpaid

I received a call about my remaining balance on the bed. It was $820.00 on 09/18/23. I made a payment of $150.00 on it on 09/21/23. When I went to pay the remaining balance on it they told me that the balance was still $820.00. I wanted to get a refund for the difference because I overpaid it by $150.00.
View full review
Anonymous
map-marker San Jose, California

Claim#n64870

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want someone to call me I tried several times but get put on hold and then no one will answer I held on for 45 minutes Call me 276-730-****
View full review
Justin G Sqy

Your system is all messed up

I ordered a washer and dryer last week. I got a phone call Thursday last week that I had another order online. I told them no I was looking at a dresser online. I wanted to come in store Friday morning to look in store for the dressers but I needed the washer and dryer delivered Friday. Never got my washer and dryer. They delivered me a dresser now Ive gone through this three times in your system and Im trying to get it figured out before I really get mad and I report you to the Better Business Bureau.
View full review

Preferred solution: Price reduction

1 comment
LuckyDogCares

Hi Justin, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!