Aarons
Reviews and Complaints
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Verified Reviewer | Bellevue, WashingtonPissed refund not given returned item same day as payment taken out on a ach
User's recommendation: 2
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Verified ReviewerViolation Of Store Guidelines and Desruction Of Personal Property
Preferred solution: Full refund
User's recommendation: Do not ever do buisness with Aarons in Vienna WV
They got my order wrong
User's recommendation: Not to order from you if you can’t get stuff right I want my stuff canceled and done right I’m not paying for none of it until I get what I’m supposed to be getting
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Verified Reviewer | Philadelphia, PennsylvaniaBroken furniture when delivered and fixed multiple times until sent back now I'm being harassed daily
Bought furniture from Aaron's it was broken while it was being delivered. They sent someone out to assess the issue and dispatched someone to repair it.
After 3 times repairing it I finally had it picked up. My wife also had some things through them and had hers picked up and they would not do it on a timely manner, told them it couldn't be picked up on the date they wanted, I told them it had to be earlier and they wouldn't do it until the date they had picked. I let them know it was being picked up 2 days after the due date and told them we aren't paying for the entire month because of it, they said no problem we won't be charging you at all.
Well... They picked up the furniture and still charged us for the entire month and are now still harassing us daily for more money.
- Give you furniture
- Deliver broken furniture and over charge
Preferred solution: Apology
User's recommendation: Go to Rent A Center
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Verified ReviewerRude and incorrectly put
Preferred solution: Full refund
User's recommendation: If you can't pay on due date go ahead and carry them their stuff
Payment
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Verified Reviewer | New York, New YorkTHE WORKERS AT QUEENS STORE IS NASTY AND RUDE AND THREATENS TO TAKE BACK THE MERCHANDISE EVEN THOUGH IT WAS PAID AT A DIFFERENT LOVCATION.
I leased a two-seater sofa from the Brooklyn location and I never missed a payment. However, no one from Aaron's store called or sent me any notice that the Brooklyn location was closed down.
So, I made a payment at the Bronx location. Now, the Aaron's store in Queens on Liberty Avenue is being very nasty and unhelpful. The staff there threatens to take the furniture back even though I told them I made a payment in the Bronx. The CEO of this company needs to address this situation and the workers at this Liberty location.
They are harassing me every day to make a payment at this location, even though I already made a payment at the Bronx location. I will expose this behavior of Aaron's workers on Channel 12 News.
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Verified Reviewer | Federal Heights, ColoradoBad customer service
Will never go to this Aaron's again. Been having problems with this Aaron's since the new store manager took over.
First thing was I asked for a payment holiday the kept telling me that dont offer that, but I've used it before, and it states in my lease that it is a option. Thought they finally had it figured out. Was called and was told that it was all taken care of. So I figure it was good and everything was caught up.
Then came last about 2 weeks ago got a call from Aaron's stating that the couch that I ordered online was in and they wanted to set up a delivery.
Still have the voicemail from them trying to set up a delivery date so I called them back. Set it up for this past Thursday. Well then come Thursday they didn't show up so I called them and they tell me that they can't deliver it because I'm behind on a payment. As far as I knew I was all caught up.
But this is got to be some of the worst customer service I have ever dealt with. Have been using Aaron's since 2016.
I know I'm a preferred member because everything I get from you guys. I pay off and then this is how they treat a loyal customer
- Great products
- Customer srvice
Preferred solution: Apology
User's recommendation: If you ask for a payment holiday, make sure you talk to someone that knows what it is.
*** 3 weeks and still can't get tv. *** company
- Used to be great place
- Totally suck in every department now
Preferred solution: Nothing!!! I have furnished my whole house before and paid it all off. Bedroom suite- dining room set- computer- living room set and TV. Will never spend another penny there and definitely won’t tell anyone else to go there.
About a claim
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Verified Reviewer | Medford, OregonPlease call me 458-257-****
See the email I sent you. There isnt enough that I can say about the so called manager John.
He is the rudest person I have ever talked to on a phone. I have never seen him at all. I called him a couple of days ago because I was doing an order online and when I got to the end it told me to call my nearest store. So I called, John answered the phone he was fine until I told him who I was.
I told him I was doing an order online and before I even got done he interrupts me to tell me hes not going to do busy we me, I said oh well and hung up.
Im wondering how many customers turns and walks away or hangs up on him. Hes rude and sarcastic.
- You have people like d and kelly working for your company
- You have someone like john working for you
Preferred solution: An apology and to order from his store with a 50 percent discount.
User's recommendation: No, I did recommend a few but I let them know what happened so they went to rent a center
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Verified Reviewer | Roswell, New MexicoManager is a liar
- Are dishonest
Preferred solution: Apology
User's recommendation: Don’t lease from Roswell they don’t want your money and they bring damages ***
Overpaid
Claim#n64870
Your system is all messed up
Preferred solution: Price reduction
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Hi Elaine, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.
Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?
Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!