store manager payment customer money service furniture people phone business

Complaint about furniture | Aarons review from Charlotte, North Carolina

3.0
Details
Not what I thought I was . Unsatisfied
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Review
#1723357 Review #1723357 is a subjective opinion of poster.

Have not recieved my refund | Aarons review from Los Banos, California

3.0
Details
I was overcharged and haven't received my refund.
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1 comment
LuckyDogCares
#1775708

Hi, Thank you for being a valued customer. It can take up to 10 business days for refunds to post back to your account depending on your financial institution.

If you have any further questions, please contact customer service at 1-800-950-7368 Monday thru Saturday from 9 a.m to 10 p.m EST. -Tavius

Review
#1701311 Review #1701311 is a subjective opinion of poster.
Service
Aarons Manager
Reason of review
Return, Exchange or Cancellation Policy
Loss
$59
Preferred solution
Let the company propose a solution

Damage upon delivery | Aarons review from Brazil, Indiana

3.0
Details
Damage upon delivery - Aarons review
Damage upon delivery - Aarons review
Damage upon delivery - Aarons review
Damage to the freezer door, damage to refridgerator door , and damage on the side. Photos enclosed.. Already sent photos to aarons website..
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Review
#1673704 Review #1673704 is a subjective opinion of poster.
3.0
Details
Waited extra day for delivery due to call off's. Furniture delivered with burn holes on arms. Furniture so filthy I would'nt even sit on it, bottom ripped up + dog hair + spider egg sacks in back of furniture. Jack made me keep it in my home for a week, I wanted it out...
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Review
#1634210 Review #1634210 is a subjective opinion of poster.
Service
Aarons Manager
Pros
  • Other then the gm the staff seemed to be nice
  • Other than manager great staff
Reason of review
SEVERELY MISTREATED BY MANAGER. ABSOLUTELY NO 0 COMMUNICATION!!
Preferred solution
Let the company propose a solution
Tags
  • No Communication From Manager
3.3
Details
My wife ordered a 75inch tv. From the Springfield mass. The one on Boston Rd. They said they would deliver between 1pm and 7pm. Waited all day. For them to show up. And waited till now. Do not get anything from there. Get the thing from Wal-Mart
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1 comment
LuckyDogCares
#1731511

Hi, Thank you for sharing your experience with us. We are sorry to hear that you did not receive the service that you deserve from your local store and this is not the experience we want customers to have.

We will forward your concerns to our Divisional Management Team. -Tavius

Review
#1596997 Review #1596997 is a subjective opinion of poster.
Service
Aarons Delivery Service
Pros
  • Some of the store salesmen
Cons
  • Being mislead
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • imcompetent
2.7
Details
I have had the same issue. I live out of town where I rent and have a very low limit on my debt card. I have asked them if I could switch to semi monthly or if they could withdraw it on auto pay each time they either refuses it or was going to charge me extra. Another...
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1 comment
LuckyDogCares
#1710745

Hi, We appreciate you bringing this to our attention and we are sorry to hear of your negative experience. Please send us an email with the primary name on your lease, the local store that you work with, and your best contact number to myexperience@aarons.com We would like to investigate your concerns further.

We look forward to hearing from you. -Kala

Review
#1566906 Review #1566906 is a subjective opinion of poster.
2.5
Details
I had an issue with my washing machine. An it needed to b serviced or I called the Glenolden store location. I was connected with the service manager Jackie who explain what the process. So told me since I had paid out that Aarons still covered my machine for 90 days...
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1 comment
LuckyDogCares
#1710741

Hi, We appreciate you bringing this to our attention and we are sorry to hear of your negative experience. Please send us an email with the primary name on your lease, the local store that you work with, and your best contact number to myexperience@aarons.com We would like to investigate your concerns further.

We look forward to hearing from you. -Kala

Review
#1555183 Review #1555183 is a subjective opinion of poster.
3.0
Details
I am a faithful customer I pay every month. This month I had an issue with my pay and I let the store I will pay them once my pay is deposited. They ran my card without my authorization and overdrew my bank account. When I call to have it fixed I received nothing but...
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1 comment
LuckyDogCares
#1693431

Hi, We are sorry to hear of your experience with your local Aaron's store.Please send us an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number. Please include your reference number from your post and where you left your review. -Tavius

Review
#1541495 Review #1541495 is a subjective opinion of poster.
Service
Aarons Customer Care
2.5
Details
My bed room sets is broken and I told them so many times I been making payment on it and I don’t think it fair please do something about dis it a kink size bed setting on the wrong bed rail never would close now it broke setting on the floor about
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1 comment
LuckyDogCares
#1671467

Hello, Thank you for sharing your feedback of your experience with your local Aaron's store. Our goal is to provide the best customer service experience.

Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number. -Tavius

Review
#1507129 Review #1507129 is a subjective opinion of poster.

Contact Aarons Customer Service

Website:
Mailing Address:
400 Galleria Pkwy, SE, Suite 300
Atlanta, Georgia 30339
United States
Phone:
(800) 950-7368
All Aarons Contacts

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Latest Question

Aarons Questions
2.8
Details
I purchased a refrigerator. We have ask to fixed. They have been give me the run around. Im not paying for something that what work.
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2 comments
LuckyDogCares
#1665754

Hello, Thank you for bringing this to our attention. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

We would like to have someone reach out to you from our Divisional Management Team.

Please include the reference number from your review and where you left your review in the email. Thanks, Tavius

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Review
#1498238 Review #1498238 is a subjective opinion of poster.
Service
Aarons Customer Care
Reason of review
Poor customer service