Aarons
Aarons Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aarons has a 2.0 star rating from 769 customer reviews; consumers are mostly dissatisfied. 13% would recommend, rating distribution shows 79% unfavorable and 8% positive; 56% say Aarons should improve customer service and 50% won't reuse services. Price level is reported as high.
Positive Feedback
Delivery drivers are frequently praised as courteous and professional.
Negative Feedback / Risk Areas
- Widespread reports of poor and rude customer service and unresponsive managers reflect common Aarons customer complaints.
- Billing, refunds, and account errors including double charges and slow refunds are recurrent issues.
- Broken or defective deliveries and slow exchange, repair, or cancellation processes frustrate customers.
- Aggressive collection tactics, harassment, and delivery-related property damage are repeatedly reported.
Key Takeaways for Future Customers
- Read recent Aarons reviews and confirm delivery, warranty, and refund policies before ordering.
- Document payments and communications to dispute billing or refunds quickly.
- Ask about membership benefits, protection plans, and claim contacts in writing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aarons has a 2.0 star rating from 769 customer reviews; consumers are mostly dissatisfied. 13% would recommend, rating distribution shows 79% unfavorable and 8% positive; 56% say Aarons should improve customer service and 50% won't reuse services. Price level is reported as high.
Positive Feedback
Delivery drivers are frequently praised as courteous and professional.
Negative Feedback / Risk Areas
- Widespread reports of poor and rude customer service and unresponsive managers reflect common Aarons customer complaints.
- Billing, refunds, and account errors including double charges and slow refunds are recurrent issues.
- Broken or defective deliveries and slow exchange, repair, or cancellation processes frustrate customers.
- Aggressive collection tactics, harassment, and delivery-related property damage are repeatedly reported.
Key Takeaways for Future Customers
- Read recent Aarons reviews and confirm delivery, warranty, and refund policies before ordering.
- Document payments and communications to dispute billing or refunds quickly.
- Ask about membership benefits, protection plans, and claim contacts in writing.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nancy, Kentucky
TV accidentally got broke and had insurance on wants me to still pay for it and I told them to take everything back except the fridge and now I’ve got the silent treatment from the Mnager
Listen to their customers ! Dont argue with them I was a Manager and Area Supervisor and I had the happiest crew at the Furniture store and increased the Business by 50%. Take a lesson !
User's recommendation: Be careful what and where you order from and further investigate before you rent or buy . I have nothing against Aaron’s they have a great team…. Change some of your policies Aaron’s !!
Crap the products are completely garbage .
All they sell is crap and they dont guarantee the stuff they sell because its just crap .
They told me that they were going to fix my dryer and I ended up with a machine that doesnt work !!n
User's recommendation: Do not buy from this company
Union city tn
Well I was moving my
Before I got stuff out few thing was missing I didnt report it cause trying figure it out myself !! I was staying with someone dont want no one comin until I get my own place.
! I call reporting harassment I been with them for years I was going pay product anyway until I find out but he threaten me so Im waiting on call from someone get this taken care of
Hi Sadi, We are sorry to hear that you feel this way. Would love to hear more about why.
Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review?
Look forward to hearing from you! Thanks
I bought a washer it was delivered the next day and didnt work
I called and told them the washer didn't work. They have promised me every day for over a week a new washer, and over a week later, no washer and no refund, so I can go get a new one myself. I have a broken arm and am having to wash clothes by hand, as we live on a fixed income and cannot afford a laundromat.
Preferred solution: Full refund
User's recommendation: Make sure u know before u buy if it is preowned
Hi Danny, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.
We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review?
Look forward to hearing from you! Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Hartford, Connecticut
Cuz the store is untruthful they don't sell the truth
I haven't got anywhere because it's a weekend so hopefully they rectify why I paid a month for my sofa and still get in charge for it and haven't got my mattress that I've been waiting for that the store manager said she would make sure I got and amongst that I'm waiting for other things for dad has nothing to do with this situation so far let's hope those work out
User's recommendation: Just make sure your research your furniture and what comes with it and how much it is because I seen a whole furniture set of my whole bedroom set for one set price that's cheaper than the price I'm paying without everything
Hi Jaque, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.
We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?
Look forward to hearing from you! Thanks
Need claims department email address to send documents.
I had surgery starting on July 24. They removed hardware for 16 weeks due fo infection.
I had a following surgery on June 26. Where they put in a custom shoulder. Which is more invasive then a regular shoulder placement.
I have screws going into my collar bone and my humerus. It is very painful, swollen and , bruised.
Thank you so much
Sandra Alexander
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas denied service after I paid off my washer and dryer and bedroom suit and was given a preferred customer paper for my, next purchase
Do not shop with tbis store
I went in with my preferred customer paper and was denied service. The manager refused to talk to me and give me an explanation why.
User's recommendation: Do not do business with arrons of newport tn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newport, Tennessee
I paid off my washer and dryer at the newport tn location and got a preferred customer paper for my next purchase and they refused to let me purchase a big screen TV and play station five this morning
They refused me service after I paid off my washer and dryer and gave me a preferred customer paper for half off my next purchase
- Store manager
Preferred solution: Will not do business with them at that location. I have called other locations around me and I am in good standing with other Aarons in surrounding counties this particular store chose to discriminate against me for reasons unknown
User's recommendation: Do not shop with this store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEzpay
I went through ezpay to change my due date, i was charged 73.13 and i still had to contact my local aarons to change the date. Through the store was no charge.
I feel i should be refuned the 73.13 fee.
I have been a customer for years. I went through ezpay because i have my payments setup on it.
User's recommendation: Call the local office and don't use ezpay
Hi Tammy, We are sorry to hear of your experience. When you make changes to EzPay, it cancels the existing pay schedule and creates a new one.
With doing so, that may result in an additional cost.
You can speak with your local store to change the information to avoid the additional cost. We do apologize for the inconvenience you experienced.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad washer
I just got a new washer and dryer set. It worked great for a while, then it stopped working. I think it was Monday night; they were closed, of course.
I had my payment Monday morning of 94, and I reported it to Amy. She said she couldn't do anything till Thursday when I work. I have no clean towels to shower. I had to go buy some. That's not right when somebody's making their payment.
I asked her if they could get somebody out here sooner or something. No, she said.
Then I called corporate. The lady tried to let them know that I needed a loaner at least, and the manager, Billy, said he couldn't do anything unless somebody canceled before Thursday. I have no way to wash these clothes because the whole thing is not working. It's not even washing; it just sits there and hums. And I have towels that are stinking. Well, my towels are all dirty except for the ones we bought.
So this tells me the items, like washer and dryer sets, are not that good if they’re booked up till Thursday. Not sure I want to keep this set.
I need to get a washer and dryer set that doesn't stop working a week later after I get it in my house.
I think you need to do something instead of putting me on the back burner.
Very disappointed customer.
- Prices
- Bad attitudes
Preferred solution: Price reduction
User's recommendation: Not to get a items that you never heard of this brand do not know anything about
Hi Willie, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.
We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?
Look forward to hearing from you! Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Enid, Oklahoma
A lying employee
Hi my name is taysia and I had ordered a fridge from you guys on March 27th. Was supposed to get it Saturday April 5.
I called the store in Enid,Ok and Anna answered and said that my fridge was not at the store and it would be delivered Monday, but I had already ordered $300 dollars worth of groceries counting on my fridge that day. So I asked if I could switch it to a different color of the same fridge if it was in stock so that I could store my groceries. Anna said she would ask the store manager when they got back from break. I called back almost 2 hours later and someone else answered and knew nothing of my problems and said the store manager was never there.
So I asked if I could just come get a fridge in a different color and they.
Said yes, but when I got there it turns out my fridge was in the back and just never put in the delivery schedule. I really don't appreciate being *** Sure seems she just didn't want to deal with me and that's not right almost cost me 300 dollars and she was rude.
Preferred solution: Apology
Hi Taysia, We are sorry to hear of your experience as that is not the experience we would have wanted you to have had. We would like the opportunity to see if we can help in this matter.
Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you!
Unhappy
Bad request not answering phone etc refused to speak with me not at all cooperative would like to speak to someone higher than a gm
Hi Wane, We are sorry to hear that you feel this way. Would love to hear more about why.
Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Vernon, Virginia
Not good
I renting tv from you guy Aaron team member they are not helping me out with me tv my kids broke on me and they not help fix or give me other tv i am not happy about your business
Preferred solution: New tv
Hey Gary, We are sorry to hear you feel this way. We cover normal wear and tear on the item while you are making payments and 60 days after the final payment.
Physical damage is not covered if you not enrolled in a protection plan. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?
Look forward to hearing from you! Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEzpay
I still haven't heard back from anyone concerning my refund. I contacted customer service by phone and chat. The only response was through this site, saying they would contact me within one business day.
- Yes convenient
- No customer service crazy fee for changing due date by 1 day
Preferred solution: Full refund
Hi Tammy, We are sorry you have yet to hear from anyone regarding your refund. We would like the opportunity to see if we can help in this matter.
Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review?
Look forward to hearing from you! Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service from manger of arrons
Just received unit and it does not work. Customer service at store very rude. Would like to have this resolved ASAP.
User's recommendation: None at this time.
Hi Jerone, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.
Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review?
Look forward to hearing from you! Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA broken living room suit
I am very unsatisfied about my living room so I not had about 15 months and the same day I got my living room set the delivery boys dropped my love seat and broke it and I've been having trouble by getting it fixed they sent it off but it came back the same way it left broken and I think I ought to be finished paying for the living room suit I've been paying 15 months for and could not enjoy it
Hi Jovan, We appreciate you bringing this to our attention. We are sorry to hear of your merchandise was damaged during delivery.
We would like the opportunity to see if we can help in this matter.
Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you!
About
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Aaron’s, Inc. is a large lease-to-own retailer. The company was founded by R. Charles Loudermilk in June 1995. Its headquarters is based in Atlanta, Georgia, United States. Aaron’s specializes in leasing and retailing of the following products: Furniture, Electronics, Appliances, and Smartphones. Featured brands include Dell, Asus, HP, Samsung, Philips, and many more. The company provides several payment options: 12-month plan, 18-month plan, 24-month plan, and plus 120 days same as cash plan. All plans include product service, repair, free delivery, and set-up. In 2014 Aaron’s, Inc. purchased Progressive Leasing. There are more than 2000 company locations in 48 US states, the District Columbia, and Canada.
Aarons is ranked 318 out of 4566 in Furniture and Decor category
USA
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Hi Khloee, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.
Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review?
Look forward to hearing from you! Thanks