Aarons

I placed an order for a couch, loveseat, and mattress on September 1, 2024. I have called my store (Lebanon, TN) daily since September 3, 2024, to attempt to schedule delivery.

Each time I am told the Manager will call me back in an hour or so to schedule. The Manager has yet to call me back. Someone showed up at my home on September 12, 2024, at 4 pm, and stated they were here to deliver. I could not accept the delivery as I have other furniture that needs to be moved first.

It was raining, and this delivery was not scheduled with me. I was told that someone named Josh called me the day before and said the delivery would take place on this day. I did not speak to anyone, nor did anyone leave a message. The person at my home stated she was the Manager and she would call me when she returned to the store to actually schedule the delivery.

I still have not received that call. At this point, I would just like to cancel the order. I will purchase elsewhere. Of course, no one at the local store will answer the phone today, so I am unable to cancel this.

The lack of communication is absolutely ridiculous at this point. UPDATE... I was finally able to speak with someone who stated they were one of the managers. She was extremely rude.

She stated she was not able to call me as she was unable to make outgoing calls. I asked to have the actual manager call me back. She stated I did not answer when she called. I, in fact, did not because I was unavailable.

However, I did return the missed call 7 minutes later, and no one answered. I understand being short staffed.

However, it is absolutely ridiculous to speak to a long-time customer this way. All I needed was a delivery date and time.

I have been trying to get a TV, but I can never close my account because the managers are never there. Every time I go to the Chiefland, FL Aaron's store, all I get is 'they left early.' Every time.

How can customers get anything if the managers never want to do their job? Now, regardless of that fact, what was the final straw was when I did get there and the managers were actually there for once. I was met with some of the managers' kids running around the store, jumping on furniture, throwing trash everywhere and destroying product. I quite literally watched on of the kids grab a pocket knife and start cutting the furniture and their oh so great mom didnt even care as she watched them do it.

Yes, that will definitely draw customers in... Then, I proceeded to turn my head to the left, only to see the managers treating their employees like utter trash. I see now why that store can never hold employees for long.

I will be taking my business elsewhere because I do not need to be spending my hard-earned money at a store that doesn't even have its head on straight. I was completely appalled by what I have seen and heard.

To whom it may concern,

I am writing because I am continuously harassed by Aaron's employees in Jackson, Michigan at the West Ave location. They come to my home daily, sometimes more than once every day. They keep adding on fees, home visit charges every time they come to my house, renewal fees, etc. They've got my balance up so high it's ridiculous. They call 3-5+ times EVERY day. This is harassment and illegal, and unprofessional. I have a lot of family issues and health issues going on. I previously had a lot of car issues which did cause a couple of payments to linger behind, but they receive their weekly payments still. Yet, they are disrespectful, rude, and harass me. They tried to get my children to let them come inside our home when I wasn't present.

I will be continuing to contact corporate, and I will also be contacting the Better Business Bureau and filing a complaint. I am hardly able to get to my phone, and prefer email. Please help get this taken care of. Thank you.

I received furniture from off the showroom floor that was used because the furniture was out of stock at the time. I was told I would only have to pay half the price for the furniture since it was used and on the showroom floor.

When the furniture arrived at my house, it had mice in it. My husband and I were furious. We couldn't get any help then, so we had no choice but to keep it. Now, when I checked the balance on it, I had been charged the full amount for this furniture as though it was brand new.

I am highly upset. Paying $4,000 for used furniture infested with mice should be illegal.

I will be seeking legal advice on this matter. Oh, and I have always been a loyal Aaron's customer for over 12 years.