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Rozzalin

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Verified Reviewer
| map-marker Fairmont, West Virginia

Terrible Tony

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Aarons - Terrible Tony
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Ive reached out to you before and have yet to get a response. Im in a direr situation and instead of ur manager Tony being forward enough to be an honest human, he waits until after I complain about how he treated me and then humiliates me and shames me because I want to clean my clothes and die with a little bit less stress.

What he did to me for months was just down right wrong to do to anyone!! And Im asking for your help to make this right. I live in a single income home and frankly my husband and teenage daughter need clean clothes more than I do so I will wash what I can afford of their clothes and ignore my wants and needs. Lawd knows I would definitely feel better living with a terminal illness if I could throw in clean jammies to pass in.

Can you assist me. Please. Im begging.

I was informed there were several knocked around machines good enough to be donated as Tony promised as a write off. Please.

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Preferred solution: Deliver product or service ordered

1 comment
LuckyDogCares

Hi Rozzalin, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Ski B Pnc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unprofessional driver threatening

One of Aaron's Furniture drivers came by my house threatening my parents to kick down our door and saw off our locks on our house. Is that normal for workers to do? My parents were so upset terrified and scared. I understand I'm behind on my payments. But was it necessary to threaten someone house to kick it down
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Preferred solution: Apology

Robin B Pnp

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Verified Reviewer
| map-marker Ferguson, Missouri

One of the drivers came by my house threatening to kick down the door

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Updated by user Apr 16, 2024

Very upset not wanting to rent to own from Aaron's Furniture again

Original review Apr 16, 2024
I'm late making payments on my merchandise behind. One of the drivers came by my house told my parents he was going to kick down our door. My parent's was terrified and very upset. I understand that I'm late and they want the merchandise returned. But it was very unprofessional to threat to harm someone house.
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Preferred solution: Apology

Angel S Xfn

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Verified Reviewer
| map-marker Port Henry, New York

Dave the driver swore at me and was very very disrespectful to me and Monica girl at lied and had agreement w me butshe lied and new guy w Dave is disrespectful also dave should be able be fired

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Dave and the new guy are very very disrespectful and swore numerous times at me and while taken stove out pushed me into wall Monica makes plans for pick up for one item new I was paying for other by two and she lied and sent them to get both I called better business and my attorney I'm was charge to much for the loaner stove since Dec and I can prove it
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User's recommendation: Don't deal w ticonderoga my Aaron's workers are rude disrespectful and verbally abusive and they lie

1 comment
LuckyDogCares

Hi Angel, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Christina P Kfo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redmond, Washington

Proof of address for delivery

My name is Christina postgate i have 2 new lease Agreements with the arrons at 1015 e baseline rd Gilbert, az 85223 i made the 1st Agreement on January 6,2023 for a asus tuf gaming laptop and i paid for the order on January 6 as well and the second order was on January 7 for a 55in element 4k ultra hd tv and once again i paid for it when i placed my order today on January 9 2023 i was waiting for my laptop to be delivered to my home that i have lived and worked at now for going on 8 years now at 8008 e main street mesa az 85207 i have proof of address i have all my mail that i get delivered here i don't have a utility bill because dont pay the bills here the owner does and my boss the owner of the motel that i live and work for going on 8 years now is willing to give a reference for me to you so i can get my orders my id does not have my address on it but i thought that is why you asked for proof of address and for reference so if that is the case why did you guys not make my delivery and keep to your end of the lease i kept my end of the lease i paid and gave you a reference and proof i have

Lived here and worked here for almost 8 years now i would like my orders to be delivered i did pay for them

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1 comment
LuckyDogCares

Hi Christina, We are sorry to hear of your negative experience. Our goal is to provide the best customer service experience and to hear you received less than that is saddening.

Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number. This is not the experience we want customers to have and look forward to hearing from you!

Carlos J Bxb

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Verified Reviewer

Aaron is a great company and I stand by it!

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Aarons - Aaron is a great company and I stand by it!
Aarons - Aaron is a great company and I stand by it! - Image 2
Aarons - Aaron is a great company and I stand by it! - Image 3
I was asked to do a comparison between two furniture companies Aaron Furniture and Wyckes. I tried several times to contact Wyckes customer service to no avail. I googled Wyckes Furniture for a contract number and they provided two contact number both of which is no longer working! Yet Wyckes Furniture is still listening furnishing like they are still in business.
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Pros:
  • Great dependable company

Preferred solution: Nothing! Aaron is far better than Wyckes Furniture.

User's recommendation: Do your research before ending up being disappointed.

1 comment
LuckyDogCares

Hi Carlos, Thank you for sharing details with us about your awesome experience. We appreciate your business and for taking time to provide your feedback. Have a great day.

Chelmane C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Disappointed

Aarons - Disappointed
Aarons - Disappointed - Image 2
This is just a few picks I have card board underneath my bed posts u cant tell me that this is how it came not to mention the tv didnt come with the original handbook but a print out copy I went to a different store today and the customer had the same complaint was told and sold her purchase was new and it was used
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Jason M Feo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wheat Ridge, Colorado

Bad Costumer experience with Aarons

According to Aarons if you lease a pre owned tv which I started a lease 75 inch tv and the idiot associate gave me the wrong remote and said when you lease a pre owned tv its as is out the door so I have a tv you can get from the pawn shop for 200 dollars and he lied to me I would like to see if there is a number to corporate so I can file a complaint not only that he was snotty to me when I was doing business and on the phone after I got the tv home and couldn't use it

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User's recommendation: Dont go to the Aarons on 98th and Wadsworth worse bussiness I ever delt with

2 comments
Lamontae Pmf

With such poor spelling an grammar, you have NO RIGHT calling someone an idiot. Maybe you got the wrong item because he could not understand you due to your poor English?

LuckyDogCares

Hi Jason, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

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Daisa Ngw
map-marker Indianapolis, Indiana

Being harassed by 3 of ur employee

I pay once a month on the furniture, however when went to pay off my dryer and pay on

my son's bedroom suite I gave the cashier the money and the cashier gave me certificate papers of my dryer and left the building, after two weeks goes here come darly calling asking for a payment and told him I just left from on my son's bedroom suite and payed off the dryer! So looking to see what the person done with the money or how she applied to my account

However I don't deserve to be harramnt be your employer's or employees!

Please give me a call at317-201-****

Darie Bradley ,I have been a very loyal customer at two of stores here in indainapolis

And I still have two accounts open as we speak and has one them ever came to my home and discussing in all days of my life!!

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Anonymous
map-marker Port Henry, New York

Aggressive driver and store employee lied

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Have complaint about service for stove and dryer prices and appliances also employees lying to me since November about stove and priced me to high for lender I had for stove then became aggressive during pickup and store employee lied again that day and I called store three times after to get main number and they placed me on hold each time for over five minutes till I hung up also haven't received call from main office called attorneys and gonna pressed charges for breach of contract for stove and dryer basically I'll explain when I do get call also calling better business Monday morning I don't receive call also posting on social media

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User's recommendation: Make sure contract u sign good and ur merchandise price is what ur paying for in ur possession

1 comment
Guest

You have no punctuation and your grammar is poor. You are trying to RENT appliances and having issues qualifying.

The best is your false threat of legal action.

You could not afford an attorney, much less pay one for a consultation. Quit blaming others and act better.

Maurice T Wpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst experience ever

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Worst I ever had and the problem still not resolved and no one called or email me back to try and help me this was a complete waste of time.
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1 comment
LuckyDogCares

Hi Maurice, We are sorry to hear of your negative experience. Our goal is to provide the best customer service experience and to hear you received less than that is saddening.

Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number. This is not the experience we want customers to have and look forward to hearing from you!

Richard D Ydg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashua, New Hampshire

They do not honor their word

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I spoke to the regional manager about some issues with taking money out of my bank account when they said they wouldnt as I was returning the products. Regional manager said he would allow me to lease a 65 OLED tv for 85.00 a month.

He even claimed to order me one. Store manager heard the Regional manager promise me the lease at 85.00 and never honored his word. Called the main office, and they documented and gave me a complaint number and said we will have the Regional managers boss call me. Nope not a single call.

If I wasn't so invested in the products I have, I would have returned the products and went elsewhere. The whole company should be sited as criminally deceptive.

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Preferred solution: That I be allowed to lease the 65 in OLED tv as they promised

User's recommendation: Never go to Aarons.

1 comment
LuckyDogCares

HI Richard, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Billy C Jyu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A man at was Barry rude

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Aarons - A man at was Barry rude

I called to check on the service where they help you toward the winter. The man who answered at brinley mountain said no.

I had to pay full. It's in November but it was real smart. He could have done it politely but he seemed like you know I wouldn't go on getting no kind of help and they offered it when I first begun. All I wanted to know was when I told him I knew it was some time in October or November somewhere in there he went off and told me no.

You had to pay for and October.

And if you can you going to have to pay full in November December. You don't need to be lowering it, but if you check the phone recording if y'all record everything you'll see how smart he said it

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Pros:
  • All of them are great
Cons:
  • Just that one took his frustrations out on the line

Preferred solution: Next time be polite not a smart tale he just needs to explain not eil

User's recommendation: Have people to explain to SSI people not get smart

1 comment
LuckyDogCares

Hi Billy, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Dominik D Pvv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mess up from aarons

They delivered a dryer that feel like it barley works and broke the lint filter to my dryer n taped it I went to open my dryer n noticed it but want that money every week huh?

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Loss:
$80

Preferred solution: A new dryer

2 comments
LuckyDogCares

Hi Dominik, We are sorry to hear of your negative experience. Our goal is to provide the best customer service experience and to hear you received less than that is saddening.

Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number. This is not the experience we want customers to have and look forward to hearing from you!

LuckyDogCares

Hi Dominik, We are sorry to hear of your negative experience. Our goal is to provide the best customer service experience and to hear you received less than that is saddening.

Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number. This is not the experience we want customers to have and look forward to hearing from you!

View more comments (1)
Anonymous
map-marker Philadelphia, Pennsylvania

Scanning me

Aarons - Scanning me

Taking 2 payments from me for 2 things when I only got 1 thing which was false advertising the sofa in the store was taller got it home and I cant even sit on it its way to lie Im in a wheelchair I cant get on it alone not fair but to take 300 from me when my bills only 1 something is ludacris I contacted the disability association act and I got something for Aarons because yall gone respect this CHAIR

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User's recommendation: Tell them to show you how it look at home and make sure they cancel a order correctly so you aren’t charged so they can lie and say it was a mistake

1 comment
LuckyDogCares

Hi, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

Christe Jkp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Unresolved issues

Still no contact what do ever. Looks like corporate is setting a bad example on customer service. This has gone on for 6 months with no response.
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1 comment
LuckyDogCares

Hi Christe, We are sorry to hear of your negative experience. Our goal is to provide the best customer service experience and to hear you received less than that is saddening.

Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number. This is not the experience we want customers to have and look forward to hearing from you!

Melissa O Obp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntsville, Alabama

Been calling since last Wednesday about my payment

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Original review Dec 12, 2023
I don't understand why I called store and got 3 different prices for my last payment and don't owe late payment not due and Tyrone was rude and yelled at me on the phone so I hung up on him told him I was calling corporate but was on hold for up to 30 minutes at a time I wouldn't have been so mad but there has been problem since I bought this product and the last customer service person and sales person cost me 100s of dollars in late fees never called my phone called my mother's and Tyrone was who set my account up there needed to rent other things but my experience there has ruined trust
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Loss:
$80
Pros:
  • Nine

Preferred solution: Apology

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