2.7K Aarons Reviews | aarons.com @ PissedConsumer

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Rozzalin |

Fairmont, West Virginia

Terrible Tony

Apr 12, 2023

1.0

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Ive reached out to you before and have yet to get a response. Im in a direr situation and instead of ur manager Tony being forward enough to be an honest human, he waits until after I complain about how he treated me and then humiliates me and shames me because I want to clean my clothes and die with a little bit less stress. What he did to me for months was just down right wrong to do to anyone!! And Im asking for your help to make this right. I live in a single income home and frankly my husband and teenage daughter need clean clothes more than I do so I will wash what I can afford of their clothes and ignore my wants and needs. Lawd knows I would definitely feel better living with a terminal illness if I could throw in clean jammies to pass in. Can you assist me. Please. Im begging. I was informed there were several knocked around machines good enough to be donated as Tony promised as a write off. Please.

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Preferred solution: Deliver product or service ordered

1 comment

Apr 17, 2023 LuckyDogCares #2328035

Hi Rozzalin, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

1 0

Billy C Jyu

A man at was Barry rude

Sep 21, 2023

4.5

I called to check on the service where they help you toward the winter. The man who answered at brinley mountain said no. I had to pay full. It's in November but it was real smart. He could have done it politely but he seemed like you know I wouldn't go on getting no kind of help and they offered it when I first begun. All I wanted to know was when I told him I knew it was some time in October or November somewhere in there he went off and told me no. You had to pay for and October. And if you can you going to have to pay full in November December. You don't need to be lowering it, but if you check the phone recording if y'all record everything you'll see how smart he said it

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Pros:

All of them are great

Cons:

Just that one took his frustrations out on the line

Preferred solution: Next time be polite not a smart tale he just needs to explain not eil

User's recommendation: Have people to explain to SSI people not get smart

Angela M70 | |

Hermiston, Oregon

Did me dirty

Mar 02, 2023

1.0

Updated by user Jul 29, 2023

Well I just got done talking on chat and again they think that this is resolved because of what the unprofessional manager said and so that tells me that they don't care about their customers, the ones who make their paychecks they'd rather listen to that drivel than...

Updated by user May 31, 2023

Oh mylanta!! Unbelievable, I do not understand what the deal is with Aaron's- they would rather give me another issue number than resolve the situation- I have a letter from them stating that I had ONE more payment..... Question for everyone- should I do the interview...

Updated by user May 15, 2023

Aaron's changed my middle name to DNR (humiliating me to his co-workers and in public as well) very unprofessional and until they change management and certain employees I'll go elsewhere

Updated by user May 08, 2023

So once again- me being nice and trying to give Aaron's a chance to make right by me went on live chat well it was more live than I anticipated I think by the time I was done I spoke with 4 different people- it kept changing names on me which to me is quite odd- once...

Updated by user Apr 01, 2023

**I got exactly nowhere with Aaron's and I'm sure they think I'm done- I'm going to wander over to their "Chat" and see if I can get a new issue number- before I probably would have accepted an apology but Mr. Manager was outright rude..... You would think that...

Updated by user Mar 14, 2023

Ok so now I'm absolutely 100% done like D O N E DONE!! I have waited several days for a resolution and apparently Aaron's don't care enough to fix what they broke, they don't care to find me you or anyone any sort of resolution and congrats to the ones who did receive...

Updated by user Mar 10, 2023

*I added a few more pics and only one is how I got the Refrigerator- guess which one, the rest- what a wreck*

Updated by user Mar 10, 2023

**UPDATE-So I received a response from LuckyDogCares as I see we all have, they asked me to send email with all this info etc so I do, being the nice person that I am- waiting & waiting & waiting & waiting for a response and finally hear back and what do I get for a...

Updated by user Mar 02, 2023

I'm still waiting for someone to contact me

Original review Mar 10, 2023

In June of 2022 I went to Aaron's in need of a Refrigerator and I lucked out and found one that I liked so we went through the whole spiel of written agreements and signatures, well in August the Refrigerator started to make weird noises and not as cold as it was in the beginning so I went in to Aaron's and told them about my fridge and they told me to call the repair guy to come look at my fridge and warned me that he's months out for doing repairs I just looked at him like 'are you kidding me?' I'm like fine whatever- well I had no luck as well as the guy never reached out to me either- I kept going in every week and asking if they had made me an appointment with the repair guy and they thought that I was going to call, umm 1 I don't work for Aaron's 2 it's not my job that's when I decided to stop payments until they made my appointment. Well it finally happened, they came to pick up my fridge about a week later to get repaired (we lost around 500.00 worth of food waiting on them) then they brought us a loaner fridge while my fridge was off being repaired, they brought my fridge back and oh my gahhhh my fridge was damaged (have pics) I went to the Store and told them about the damage that occurred and showed them pictures of the damage- they came and got the fridge again this time they had to order the handles and parts that were damaged. Once the fridge was ready they came out to get the loaner fridge- they stood there as yet again watching us pull food out of the fridge- wasted another 4 or 500 dollars worth of food- they got the loaner fridge out and we waited for them to bring in my fridge and at that time I was ready to make a payment but they just took off like 2 thieves in the night- didn't say a word- after a day or so (I needed to calm down) I went in and talked to the young lady about my fridge and she was trying to figure out what was going on (I had received a letter from Aaron's) well the Manager finally showed his face, we talked about the Refrigerator- I was going by what the letter had said and the Manager said that's not how this works, I need 3 payments before we can resume your agreement- the conversation got heated and the Manager started to yell at me putting everything on me like the whole situation was my fault, he took responsibility for nothing yelling at me that he bent over backwards to help me and the hundreds of dollars worth of food that went to waste wasn't his problem, totally floored by his demeanor and Unprofessionalism I just walked away- livid and floored, how unbelievably quick he changed his tone of voice when being called out on his part in this whole situation (he renigged on his part- 6 months no pay plus 200 dollars off for loss of food- total food loss is close to a thousand dollars, part of the 6 months no pay was for inconvenience as well) I have been a loyal customer for years like 20 plus years and this is the treatment that I get, absolutely appalled and nothing has been done to remedy the situation, I sure hope Corporate will do something. The Manager most certainly deserves to lose his job the Unprofessionalism and the yelling, swearing- he should be ashamed of himself!! **I forgot to add this vital piece of information- If you're late with a payment they WILL NOT Call you and it's Saturdays that they will come and repo your things**

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Loss:

$1829

Pros:

When i think of one i will let you know

Cons:

Unprofessional
Sneaky

Preferred solution: I would like to have the Refrigerator I started out with, an apology for doing me dirty- publicly apologize and the money for the food they cost me oh and if we could replace the Manager that would be great!!

User's recommendation: It's a trap- DON'T DO IT!!

2 comments

Mar 04, 2023 LuckyDogCares #2313637

HI Angela, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

1 0

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Mr R Een |

Philadelphia, Pennsylvania

Broken furniture when delivered and fixed multiple times until sent back now I'm being harassed daily

Aug 24, 2023

1.3

Bought furniture from Aaron's it was broken while it was being delivered. They sent someone out to assess the issue and dispatched someone to repair it. After 3 times repairing it I finally had it picked up. My wife also had some things through them and had hers picked up and they would not do it on a timely manner, told them it couldn't be picked up on the date they wanted, I told them it had to be earlier and they wouldn't do it until the date they had picked. I let them know it was being picked up 2 days after the due date and told them we aren't paying for the entire month because of it, they said no problem we won't be charging you at all. Well... They picked up the furniture and still charged us for the entire month and are now still harassing us daily for more money.

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Pros:

Give you furniture

Cons:

Deliver broken furniture and over charge

Preferred solution: Apology

User's recommendation: Go to Rent A Center

Sarah L Riv

Sarah L Riv |

New York, New York

THE WORKERS AT QUEENS STORE IS NASTY AND RUDE AND THREATENS TO TAKE BACK THE MERCHANDISE EVEN THOUGH IT WAS PAID AT A DIFFERENT LOVCATION.

Sep 14, 2023

I leased a two-seater sofa from the Brooklyn location and I never missed a payment. However, no one from Aaron's store called or sent me any notice that the Brooklyn location was closed down. So, I made a payment at the Bronx location. Now, the Aaron's store in Queens on Liberty Avenue is being very nasty and unhelpful. The staff there threatens to take the furniture back even though I told them I made a payment in the Bronx. The CEO of this company needs to address this situation and the workers at this Liberty location. They are harassing me every day to make a payment at this location, even though I already made a payment at the Bronx location. I will expose this behavior of Aaron's workers on Channel 12 News.

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Abad R Egv

Abad R Egv |

Federal Heights, Colorado

Bad customer service

Jul 28, 2023

3.1

Original review Jul 28, 2023

Will never go to this Aaron's again. Been having problems with this Aaron's since the new store manager took over. First thing was I asked for a payment holiday the kept telling me that dont offer that, but I've used it before, and it states in my lease that it is a option. Thought they finally had it figured out. Was called and was told that it was all taken care of. So I figure it was good and everything was caught up. Then came last about 2 weeks ago got a call from Aaron's stating that the couch that I ordered online was in and they wanted to set up a delivery. Still have the voicemail from them trying to set up a delivery date so I called them back. Set it up for this past Thursday. Well then come Thursday they didn't show up so I called them and they tell me that they can't deliver it because I'm behind on a payment. As far as I knew I was all caught up. But this is got to be some of the worst customer service I have ever dealt with. Have been using Aaron's since 2016. I know I'm a preferred member because everything I get from you guys. I pay off and then this is how they treat a loyal customer

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Pros:

Great products

Cons:

Customer srvice

Preferred solution: Apology

User's recommendation: If you ask for a payment holiday, make sure you talk to someone that knows what it is.

1 comment

Aug 16, 2023 LuckyDogCares #2375914

Hi Abad, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

0 0

Sean W Hne

* 3 weeks and still can't get tv. * company

Aug 31, 2023

2.2

Ordered 75 inch tv online and it was to be delivered to local store to be delivered to home in 10-15 days. Been over 3 weeks and still no tv. Local store has identical tv but said I could get it but it was going to cost $30 more a month. Just BS

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Pros:

Used to be great place

Cons:

Totally suck in every department now

Preferred solution: Nothing!!! I have furnished my whole house before and paid it all off. Bedroom suite- dining room set- computer- living room set and TV. Will never spend another penny there and definitely won’t tell anyone else to go there.

Mary L Xxt

Mary L Xxt |

Medford, Oregon

Please call me 458-257-****

Jul 20, 2023

3.3

See the email I sent you. There isnt enough that I can say about the so called manager John. He is the rudest person I have ever talked to on a phone. I have never seen him at all. I called him a couple of days ago because I was doing an order online and when I got to the end it told me to call my nearest store. So I called, John answered the phone he was fine until I told him who I was. I told him I was doing an order online and before I even got done he interrupts me to tell me hes not going to do busy we me, I said oh well and hung up. Im wondering how many customers turns and walks away or hangs up on him. Hes rude and sarcastic.

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Pros:

You have people like d and kelly working for your company

Cons:

You have someone like john working for you

Preferred solution: An apology and to order from his store with a 50 percent discount.

User's recommendation: No, I did recommend a few but I let them know what happened so they went to rent a center

1 comment

Aug 16, 2023 LuckyDogCares #2375915

Hi Mary, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

0 0

Amanda D Chr

Amanda D Chr |

Roswell, New Mexico

Manager is a liar

Aug 22, 2023

I called with my payment she said to come in before 7 that we would resolve the issue I been gaveling i came in to pay she said I was late when I wasnt I had the cash now yall can get your *** ! Im not paying late fees when I talked to ur managers and had a agreement that she refused to keep

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Cons:

Are dishonest

Preferred solution: Apology

User's recommendation: Don’t lease from Roswell they don’t want your money and they bring damages ***

Anonymous

PissedConsumer5028316

San Jose, California

Claim#n64870

Aug 30, 2023

1.0

I want someone to call me I tried several times but get put on hold and then no one will answer I held on for 45 minutes Call me 276-730-****

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Celia B Bse

Problems with the store and the boss

Jul 18, 2023

1.0

I need the corporate office to contact me, (no one) is calling me back, They just seem to be ignoring me

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Preferred solution: Exchange my tv stand

1 comment

Aug 16, 2023 LuckyDogCares #2375916

Hi Celia, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

0 0

Justin G Sqy

Your system is all messed up

Aug 28, 2023

I ordered a washer and dryer last week. I got a phone call Thursday last week that I had another order online. I told them no I was looking at a dresser online. I wanted to come in store Friday morning to look in store for the dressers but I needed the washer and dryer delivered Friday. Never got my washer and dryer. They delivered me a dresser now Ive gone through this three times in your system and Im trying to get it figured out before I really get mad and I report you to the Better Business Bureau.

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Preferred solution: Price reduction

Anonymous

PissedConsumer5129220

Atlanta, Georgia

Bad Customer Service

Sep 20, 2023

I have had a very bad experience. Mangers . They give false info , people come to your house Early Saturday morning AFTER payment was RECIEVE the day before The Insurance was taking off Account without my Knowledge, Just BAD CUSTOMER SERVICE ALL AROUND !!!

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User's recommendation: Go somewhere else!!

Justin G Sqy

Trinidad, Colorado

The store messed up my order completely

Aug 28, 2023

I ordered a washer and dresser online I had talked with someone got it all set up for delivery for Friday, August 25, 2023. They brought me a dresser instead and said that that was my order and when I finally got to the bottom of it they had let me know that somehow someway my original order I got messed up because I had told them I was going to come in store and look at dressers in store but I needed the washer and dryer. I ordered online and I never got it.

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Preferred solution: Price reduction

Rozzalin |

White Hall, West Virginia

No news is still bad news

May 26, 2023

2.1

So Im reading through the reviews and I notice that the original response is just a computer generated one by LuckyDog I think it was called. I fool heartedly thought an actual person reached out to correct my amount of humiliation and discrimination done to me by a manager that coincidentally no longer is employed by them. That may correct the amount of *** done there by cleaning out uneducated management but that doesnt fix MY issue. I even stated I would let things go if I got an apology for the actions of Terrible Tony but no. I instead get a computer generated response here and a *** one from new management Dave, simply saying they cant help me but they can give me a better price. Let me dumb things down for you since I have a traumatic brain injury and have it used against me hence the discrimination, let me tell you what youve actually said to me and how I see it. Let me paint you a picture. A family woman comes in. Explains her hardship. And at this point shes already had some smoke blown up her business and given the run around about said desperate situation that a member of your public, your potential customer, your audience (we watch everything) comes to you for assistance, no. She comes to you when she has nothing left. And what youre saying to me right now is that you care enough about the actions of one to stop their employment with you but you dont care enough to make it right. All your doing is giving me further insult by offering an impossible unreachable option. Broke is broke. I live in a small town. Well. Small enough. However the sense of having your neighbors back is null. American greed. I know what I ask is completely doable. So do it

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Preferred solution: I can guarantee you right now at this very second there is a washer Ming machine and a dryer, that don’t necessarily have to match with an apology

User's recommendation: Take caution in who you speak with

2 comments

May 31, 2023 LuckyDogCares #2343532

Hi Rozzalin, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

0 0

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Anonymous

PissedConsumer4951725

Leominster, Massachusetts

Being harassed by multiple phone calls daily before my payment is due

Aug 14, 2023

1.5

I have still continued to be harassed. And my payment is supposed to be on the 9th of every month and beginning at 8 AM on the 1st of every month. I get multiple calls from 2 employees every single day. It is now 5 days past my due date. I have already spoken with an employee at their store. But yet 2 people showed up today threatening. They are going to retrieve their property back. From the 1st of the month until the eighth of the month, I received 47 phone calls including voicemails from 2 employees at this location. I have tried reaching out to higher authority without receiving any response.

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User's recommendation: Don't buy from The fitchburg location unless you want to be harassed on a daily basis multiple times

1 comment

Aug 16, 2023 LuckyDogCares #2375913

Hi, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

0 0

Jessica L Kck

Jessica L Kck |

Mansfield, Ohio

Ontario Ohio store

Jun 16, 2023

1.0

To whom it may concern: I have a lease-to-own refrigerator that has not worked at all, they were supposed to take it to be fixed, but claimed I have roaches. When they said that I cancelled the lease because I felt they were lying because they didn't want to do their job. I have had pest control come in repeatedly and they said the drivers are wrong, there aren't roaches anywhere in my home. The store manager says that doesn't matter and that they won't take back the refrigerator due to roaches. They claimed they have pictures of roaches in it, however pest control says there isn't any evidence of roaches and they are wrong. I want this refrigerator out of my house, I have already bought a working refrigerator elsewhere. We have been working to resolve this for about a month. What do I need to do to get this taken care of and this refrigerator removed from my home? Thank you, Jessica Livesay

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User's recommendation: Avoid the store in Ontario Ohio at all costs. They will lie and try to cheat you.

1 comment

Jul 08, 2023 LuckyDogCares #2358396

Hi Jessica, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@***.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

Please include in the email where you left your review and the reference number or copy of your review. Look forward to hearing from you!

0 0

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Aarons

Aarons Overview

Aarons Net Promoter Score (NPS)

Contact Information

Top Aarons Reviews

"A man at was Barry rude"

"* 3 weeks and still can't get tv. * company"

Aarons Reviews

Terrible Tony

A man at was Barry rude

Did me dirty

Broken furniture when delivered and fixed multiple times until sent back now I'm being harassed daily

THE WORKERS AT QUEENS STORE IS NASTY AND RUDE AND THREATENS TO TAKE BACK THE MERCHANDISE EVEN THOUGH IT WAS PAID AT A DIFFERENT LOVCATION.

Bad customer service

* 3 weeks and still can't get tv. * company

Please call me 458-257-****

Manager is a liar

Claim#n64870

Problems with the store and the boss

Your system is all messed up

Bad Customer Service

The store messed up my order completely

No news is still bad news

Being harassed by multiple phone calls daily before my payment is due

Ontario Ohio store

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Aarons

Aarons Overview

Aarons Net Promoter Score (NPS)

Contact Information

Top Aarons Reviews

"A man at was Barry rude"

"*** 3 weeks and still can't get tv. *** company"

Aarons Reviews

Terrible Tony

A man at was Barry rude

Did me dirty

Broken furniture when delivered and fixed multiple times until sent back now I'm being harassed daily

THE WORKERS AT QUEENS STORE IS NASTY AND RUDE AND THREATENS TO TAKE BACK THE MERCHANDISE EVEN THOUGH IT WAS PAID AT A DIFFERENT LOVCATION.

Bad customer service

*** 3 weeks and still can't get tv. *** company

Please call me 458-257-****

Manager is a liar

Claim#n64870

Problems with the store and the boss

Your system is all messed up

Bad Customer Service

The store messed up my order completely

No news is still bad news

Being harassed by multiple phone calls daily before my payment is due

Ontario Ohio store

Brands Related to Aarons

Progressive Leasing

Vive Financial

Hc Processing Center

Progressive Finance Holdi...

Companies Similar to Aarons

Rent A Center

Buddys Home Furnishings

Bestway Rent To Own

Conns

"* 3 weeks and still can't get tv. * company"

* 3 weeks and still can't get tv. * company