I leased a sectional from Aarons. I've been making payments on them for about 18 months.
I was late this month, so a young lady calls my home being extremely rude as if I was a criminal that tried to rob them. I told her that this month was a bit hard for me and that I couldn't come up with the payment for a couple of day. She tells me that it sounds like a personal problem so I ask to speak to the manager. She tells me how she is going to have her "guys" pick it up in five minutes.
When she transferred the call over, the manager picks up and says "yes?" I asked his name and he turns around and says "well you asked to speak to me, you know who I am". Wow!! How rude can they be? Well I know we were back and forth because I couldn't make the payment on time.
He tells me on how that's not there problem and I should go and burrow the money from someone to make the payment. All of a sudden there were all these new rules and regulations that they were trying to re-enforce on me. (Mind you, I only have about three months left to pay the sofas off). They kept threatening me on how the stuff is still there's and they can come and pick it u whenever they want.
He made it his business to say how he runs that whole Aarons store and everyone has problems, but that is none of his business. I let them know about their attitude. I don't know how they let people like that deal with customers. I financed a Mercedes Benz, if I was to be late on the payment, guess what?
It's a 40K car, and they don't treat me like that. AARONS HAS THE WORST CUSTOMER SERVICE EVER!!
That will be the first and last time I will ever purchase something from them!!! I will make sure to tell everyone!!!!!