2042 E Palmdale Blvd, Palmdale, CA 93550, USA
Not resolved

We purchased our washer and dryer set - a samsung set. Within one year of leasing the set the washer went out, not once, not twice but three times.

Each time (except the last time) we were told the repairs would take 2 weeks. Those two weeks turned into 3 months on average. The last time happened after we had already made our final payment. We then found out that Samsung's warranty started from the date it was manufactured and not based on our purchase date therefore making the warranty null and void.

Thankfully we had 10 days left on our warranty with Aaron's. They came and picked up the washer on 12/20/16. Today is March 8th and I was just notified that they will be delivering the washer on Monday 3/13/16. They refused to give us a loaner this time around.

I have 4 boys and husband. There was no way I was going to be able to go 3 mos without a loaner. Aaron's refused to help. I ended up buying a new washer elsewhere.

Here's where it get's very interesting. During my purchase of a new washer I was informed by multiple stores that the model I was sold had been recalled by Samsung and that they were refusing to fix them and were flat out recalling them. Not only that, but I was met by shock that Aaron's was actually able to sell me the washer to begin with as Samsung had come and removed all the models from stores. I spoke with the service manager at Aaron's on 03/01 and she confirmed to me that Samsung had indeed removed all of those models from their stores.

She also informed me that she would be speaking with her general manager in regards to remedying this issue as it wasn't right. I've been waiting to receive that call. I received it today from the general manager that informed me that they would be delivering my washer to me on Monday the 8th.... and that's it.

There was no "I'm so sorry," there wasn't even an effort to rectify the problem that they knowingly sold me a faulty washing machine. She told me "well, you bought it." I did buy it. At the time I bought it - it hadn't been recalled. the problems it had weren't made known yet.

3 different repairs, 3 different problems, and now I'm stuck with a washing machine I can't sell and that Samsung themselves have told me it will go out again. Samsung has washed their hands of it and won't do anything more as they did their part of removing all models from stores. Aaron's knowingly sold me a faulty washer. Best case scenario- they didn't know it was faulty at the time it was purchased.

BUT they sure as heckfire knew it was faulty as soon as it started breaking down and did NOTHING to rectify the problem. Avoid them like the plague!!!!

Product or Service Mentioned: Aarons Appliance Leasing.

Reason of review: Damaged or defective.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

Aarons Cons: Outright lied, Customer service with manager.

  • Disgusting Experience
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We greatly appreciate and value our customers.

We would love to look more into this situation and see if there is something else that can be done.

We can be reached at myexperience@aarons.com.We look forward to hearing from you!

Thank you,



Hi Kala,

I will contact you via the email you have supplied. Please understand that at this point in time, I am highly skeptical of anything that Aaron's may have to say or any solution they may have to offer.

Also, please note that this review was left after MULTIPLE go rounds with customer service reps that all swore they would rectify the situation. Obviously there wasn't any resolve. Myself and my family (and everyone I've spoken to) have zero trust and faith in Aarons.

Since my original post in March, I have tried to sell the washer and even to give it away.

NO ONE will take it.

Every person that seems to show interest turns it down after speaking with a repairman and even Samsung themselves. It's sitting in the same spot in my garage that your delivery people dropped it off at.

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