I had the same experience of ordering kitchen cabinet pulls as a fellow customer.I have still not recieved my items.
I wrote 2 emails to try to get a tracking number. I left a voice message and finally someone called me back, saying the hardware should be sent out the next day, as something was on back order. It has been almost 4 weeks, and still no kitchen hardware. Now the voicemail is full.
I am calling my bank and getting a refund, and obviously cancelling my order.
Aaron's kitchen hardware is not a reputable company.I advise anyone considering using their services to not waste time, and order from anywhere else.