Contact Information

Aarons Phone Numbers

Toll-Free Number:

  • (800) 950-7368

Aarons Solution Center:

  • (800) 950-7368

Customer Care:

  • (877) 607-9999 9 AM–5 PM Eastern Time, Monday - Friday

Media Inquiries:

  • (678) 402-3863

Privacy Policy:

  • (877) 496-1606
  • (215) 332-6700
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Aarons Email:

Corporate Office Address:

Aaron's, Inc., Legal Department
400 Galleria Pkwy, SE, Suite 300
Atlanta, Georgia 30339
United States

Help in Social Networks:

Summary of Aarons Customer Service Calls

2924 TOTAL
CALLS
69% SUCCESSFUL
CONNECTIONS
02:18 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Aarons to Ask about:

Staff Question:

  • “Harrassment by store manager” , Review # 1770303
  • “Complaint about manager” , Review # 1762635
  • “Complaint about rude ignorant associate”

Payments and Charges Question:

  • “Payment arregments”
  • “I need my payments moved to the third Wednesday of every month effective immediately. My income stream has changed and I will not have payments first of month. Numerous attempts to contact store manager futile”
  • “Billing”

Request for Information Question:

  • “Unconcerned uncareing staff” , Review #1741068
  • “I need to talk to them”
  • “Questions about my account”

Account Question:

  • “Account”
  • “Release of information to an unknown account holder”
  • “My account”

Product/ Service Question:

  • “Broken t v”
  • “Because of workers”
  • “Talk to someone about the Tv and that they can work with me on payments”

Employment Question:

  • “W2”
  • “Someone put my debit card on ez pay which is unathorized”
  • “Harrassment at my job for stolen items”

Shipping and Delivery Question:

  • “Cant get them to pick the furniture up from my home for 2wks”
  • “Delivery Never Came At Sceduled Time” , Review # 1699017
  • “*** roachs in a fridge they delivered”

Return/ Replace Question:

  • “Change address”
  • “Over 48 hr and no returned call” , Review # 1756787
  • “Have not received product replacement”

Refund Question:

  • “Have not recieved my refund” , Review # 1750325
  • “For a refund 58.00 dollars”
  • “Refund”

Website/ Application Question:

  • “Application”
  • “Application questions”
  • “Items on web site not available at store”

Activation/ Cancellation Question:

  • “Order was cancelled”
  • “I made a purchase online that i need to cancel”
  • “I canceled my order but never got my down payment back”

Cards Question:

  • “Rerun card money on card for tv inc. Late fees”
  • “Cause 103 rd store used my card with out my permition.”

Other Question:

  • “Aaron's bucks”
  • “Our stove”
  • “Refrigerator”

Aarons Rating Stats

2.5 out of 5 stars
based on 786 reviews
See all 2109 reviews

Rating trend

About

Aarons Delivery Policy
To read more: https://www.aarons.com/free-delivery-and-setup.html
Aarons Terms of Service
To read more: https://www.aarons.com/terms-of-service.html
Aarons Privacy Policy
To read more: https://www.aarons.com/privacy-policy.html
Aarons FAQ
To read more: https://www.aarons.com/FAQ.html
Top Aarons Services

Manager, Customer Care, Tv Rental

Top Aarons Products

Lawnmower Rental, Samsung Audio System Rental, Philips Audio System Rental

Aarons Pros and Cons

Pros: Leaving, Other then the gm the staff seemed to be nice, Other than manager great staff, Initial staff and service, Delivery guys were nice

Cons: Poor customer service, Way i was treated, Manager, Gm manager very rude, Being mislead

Related Companies

Progressive Leasing, Progressive Finance Holdings, Approve Me, Dami Home, Woodhaven Furniture Industries

Summary

Aaron’s, Inc. is a large lease-to-own retailer. The company was founded by R. Charles Loudermilk in June 1995. Its headquarters is based in Atlanta, Georgia, United States. Aaron’s specializes in leasing and retailing of the following products: Furniture, Electronics, Appliances, and Smartphones. Featured brands include Dell, Asus, HP, Samsung, Philips, and many more. The company provides several payment options: 12-month plan, 18-month plan, 24-month plan, and plus 120 days same as cash plan. All plans include product service, repair, free delivery, and set-up. In 2014 Aaron’s, Inc. purchased Progressive Leasing. There are more than 2000 company locations in 48 US states, the District Columbia, and Canada.

Aarons is ranked 115 out of 1896 in Furniture and Decor category

Area Served

USA

Payment Methods

VISAPayPalMasterCard

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