Contact Information

Aarons Phone Numbers

Toll-Free Number:

  • (800) 950-7368

Aarons Solution Center:

  • (800) 950-7368

Customer Care:

  • (877) 607-9999 9 AM–5 PM Eastern Time, Monday - Friday

Media Inquiries:

  • (678) 402-3863

Privacy Policy:

  • (877) 496-1606
  • (215) 332-6700
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Aarons Email:

Corporate Office Address:

Aaron's, Inc., Legal Department
400 Galleria Pkwy, SE, Suite 300
Atlanta, Georgia 30339
United States

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Summary of Aarons Customer Service Calls

2866 TOTAL
02:18 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Aarons to Ask about:

Staff Question:

  • “Rude manager roaches and order not filled”
  • “Poor customer service”
  • “Complaint about rude ignorant manager”

Payments and Charges Question:

  • “To make payment arrangements”
  • “Over charged”
  • “Refusing payments”

Request for Information Question:

  • “I need to talk to them”
  • “Questions about my account”
  • “Complaint about a store”

Account Question:

  • “Account”
  • “Need help getting my account up to date.”
  • “My account”

Product/ Service Question:

  • “Talk to someone about the Tv and that they can work with me on payments”
  • “Product sold no longer works”
  • “Broken fridge”

Employment Question:

  • “Harrassment at my job for stolen items”
  • “I need a copy a my pay off and report it to better beaurea”
  • “Pay off debt”

Shipping and Delivery Question:

  • “Delivery Never Came At Sceduled Time” , Review # 1699017
  • “*** roachs in a fridge they delivered”
  • “Damage upon delivery” , Review # 1673704

Return/ Replace Question:

  • “Returning bed”
  • “Over 48 hr and no returned call” , Review # 1698826
  • “Delay in rma replacement”

Refund Question:

  • “Have not recieved my refund” , Review # 1701311
  • “Refund”
  • “I’ve been waiting 5 days for a refund”

Website/ Application Question:

  • “Application”
  • “Application questions”
  • “Items on web site not available at store”

Activation/ Cancellation Question:

  • “I made a purchase online that i need to cancel”
  • “I canceled my order but never got my down payment back”
  • “Order was cancelled” , Review # 1193173

Cards Question:

  • “Cause 103 rd store used my card with out my permition.”

Other Question:

  • “Contact me please”
  • “Complaint looking for resolution”
  • “Queja”

Aarons Rating Stats

2.6 out of 5 stars
based on 771 reviews
See all 2088 reviews

Rating trend


Aarons Delivery Policy
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Aarons Terms of Service
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Top Aarons Services

Manager, Customer Care, Tv Rental

Top Aarons Products

Lawnmower Rental, Samsung Audio System Rental, Philips Audio System Rental

Aarons Pros and Cons

Pros: Leaving, Other then the gm the staff seemed to be nice, Initial staff and service, Delivery guys were nice, Delivery guys were cool

Cons: Horrible customer service, Manager, Gm manager very rude, Way i was treated, Store management

Related Companies

Progressive Leasing, Progressive Finance Holdings, Approve Me, Dami Home, Woodhaven Furniture Industries


Aaron’s, Inc. is a large lease-to-own retailer. The company was founded by R. Charles Loudermilk in June 1995. Its headquarters is based in Atlanta, Georgia, United States. Aaron’s specializes in leasing and retailing of the following products: Furniture, Electronics, Appliances, and Smartphones. Featured brands include Dell, Asus, HP, Samsung, Philips, and many more. The company provides several payment options: 12-month plan, 18-month plan, 24-month plan, and plus 120 days same as cash plan. All plans include product service, repair, free delivery, and set-up. In 2014 Aaron’s, Inc. purchased Progressive Leasing. There are more than 2000 company locations in 48 US states, the District Columbia, and Canada.

Aarons reviews and complaints

Aarons is ranked 100 out of 2130 in Furniture and Decor category

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