Contact Aarons

Edit Business Info

Summary of Aarons Customer Service Calls

1545 TOTAL CALLS
84% SUCCESSFUL CONNECTIONS
02:19 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Aarons to Ask about:

Account:

  • “Account”
  • “Because the account manager is very heartless”
  • “Taking money out my account and no record of it”

Staff:

  • “Service from a specific store and payment arrangements”
  • “Can not get rental center to come out for a service call.”
  • “Horrible customer service experience with deliverers and store manager.”

Payments and Charges:

  • “Got charged twice”
  • “Past due bill”
  • “Over charged”

Shipping and Delivery:

  • “Delivery questions”
  • “Non delivery”
  • “No delivery. Been waiting all day.”

Employment:

  • “I need my 1099misc to file my account”
  • “Pay stub”
  • “Job”

Product/ Service quality:

  • “Complaint about product”
  • “Fed up with product”
  • “About my bedroom set”

Return/ Replace:

  • “Over 48 hr and no returned call”
  • “Talk about my bed i returned”
  • “Have not received product replacement”

Website/ Application:

  • “Check on application”
  • “Items on web site not available at store”
  • “Talk to someone about my online application being abruptly cancelled.”

Refund:

  • “Request refund”
  • “Because I need my money back from them”
  • “For a refund 58.00 dollars”

Cancellation:

  • “I canceled my order but never got my down payment back”
  • “Order was cancelled”

Cards:

  • “Branch ran debit card without permossion”

Other:

  • “To make a complaint and a payment arrangement”
  • “To compliment a store manager”
  • “Any”

About Aarons

Top 5 Likes about Aarons

Leaving, Salespeople were helpful, Original staff and service, Original staff, Kind salesman

Top 5 Dislikes about Aarons

Poor customer service, Manager, Outright lied, Gm manager very rude, Disrespectful

Summary

Aaron’s, Inc. is a large lease-to-own retailer. The company was founded by R. Charles Loudermilk in June 1995. Its headquarters is based in Atlanta, Georgia, United States. Aaron’s specializes in leasing and retailing of the following products: Furniture, Electronics, Appliances, and Smartphones. Featured brands include Dell, Asus, HP, Samsung, Philips, and many more. The company provides several payment options: 12-month plan, 18-month plan, 24-month plan, and plus 120 days same as cash plan. All plans include product service, repair, free delivery, and set-up. In 2014 Aaron’s, Inc. purchased Progressive Leasing. There are more than 2000 company locations in 48 US states, the District Columbia, and Canada.

Aarons reviews and complaints

Aarons is ranked 103 out of 1715 in Furniture and Decor category

Area Served

USA

Payment Methods

VISAPayPal

Edit Description
Show

Where Reviews Came From

Aarons Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Aarons to

Rent A Center
Rent A Center
1575 reviews
1.7
Compare
Acceptance Now
Acceptance Now
1947 reviews
1.4
Compare
Conns
Conns
760 reviews
1.7
Compare
Easyhome
Easyhome
254 reviews
1.6
Compare
Homesmart
Homesmart
84 reviews
1.7
Compare
Ricoh
Ricoh
31 reviews
1.2
Compare
Flexshopper
Flexshopper
140 reviews
1.9
Compare

Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

Show

Products and Services Sold by Aarons