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Summary of Aarons Customer Service Calls

1632 TOTAL CALLS
85% SUCCESSFUL CONNECTIONS
02:19 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Aarons to Ask about:

Payments and Charges:

  • “To make a complaint and a payment arrangement”
  • “Got charged twice”
  • “Past due bill”

Account:

  • “To file a complaint Arron’s gave account information to daugher”
  • “Account”
  • “Because the account manager is very heartless”

Staff:

  • “Shitty tv servicerepair”
  • “Service from a specific store and payment arrangements”
  • “Can not get rental center to come out for a service call.”

Shipping and Delivery:

  • “Delivery questions”
  • “Non delivery”
  • “No delivery. Been waiting all day.”

Employment:

  • “I need my 1099misc to file my account”
  • “Pay stub”
  • “Job”

Product/ Service quality:

  • “Complaint about product”
  • “Fed up with product”
  • “About my bedroom set”

Return/ Replace:

  • “Over 48 hr and no returned call”
  • “Talk about my bed i returned”
  • “Have not received product replacement”

Refund:

  • “Request refund”
  • “Because I need my money back from them”
  • “For a refund 58.00 dollars”

Website/ Application:

  • “Application status”
  • “Check on application”
  • “Items on web site not available at store”

Cancellation:

  • “I canceled my order but never got my down payment back”
  • “Order was cancelled”

Cards:

  • “Branch ran debit card without permossion”

Other:

  • “Cant get washer fixed”
  • “Was lied to, bullied, and generally mistreated”
  • “I need to speake with someone fast”

About Aarons

Top 5 Likes about Aarons

Leaving, Salespeople were helpful, Original staff and service, Original staff, Kind salesman

Top 5 Dislikes about Aarons

Poor customer service, Manager, Outright lied, Gm manager very rude, Disrespectful

Summary

Aaron’s, Inc. is a large lease-to-own retailer. The company was founded by R. Charles Loudermilk in June 1995. Its headquarters is based in Atlanta, Georgia, United States. Aaron’s specializes in leasing and retailing of the following products: Furniture, Electronics, Appliances, and Smartphones. Featured brands include Dell, Asus, HP, Samsung, Philips, and many more. The company provides several payment options: 12-month plan, 18-month plan, 24-month plan, and plus 120 days same as cash plan. All plans include product service, repair, free delivery, and set-up. In 2014 Aaron’s, Inc. purchased Progressive Leasing. There are more than 2000 company locations in 48 US states, the District Columbia, and Canada.

Aarons reviews and complaints

Aarons is ranked 117 out of 1743 in Furniture and Decor category

Area Served

USA

Payment Methods

VISAPayPal

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Aarons Stats

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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