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So long story short aarons jeffersonville Indiana delivery men were extremely hostile, racist and sexist. They damaged our home in Several places during delivery and installation of items.

When confronted they became hostile. Tomorrow the store us sending a associate to take pictures even tho i already sent them some. They broke the water drain from our washing machine that they broke on the original delivery and had to repair it. They placed the broken drainage inside the wall and for Several weeks water leaked all over our home without us ever being aware until 1 day the bathroom floor collapsed and the tub fell to the ground.

Those men have since been fired for Unknown reasons to us. However the simple fact that Management refused to believe us is absurd. They were extremely hostile and refused to even take the items off the truck because according to the manager they were scared of dogs. We had 2 puggles which are less then 15lbs and were in a kennel.

I had to tell them 30 times yes 30 times to leave our property and until i called the police they kept getting into my face trying to get me to swing on them. I have called all over asking for help nobody is willing to help. So tomorrow im afraid of what might happen and tbis is to help keep records as i have already posted on other sites in the past about this . This happened Several months ago i just wanted a updated review for our safety because we was told by their delivery service they Guaranteed we would not get our stuff back that we paid in full .

To add further they were never on time. Sometimes a few weeks late delivering even.

Reason of review: Damaged items and our home horrible customer service.

Monetary Loss: $20000.

Preferred solution: I want paid for the damages they done,the emotional distress they put us thru and an apology .

Aarons Cons: Payout amount is a lie, Store management, Broken items, Manager is a liar, Delivery team was racist towards white people.

Location: 1735 E 10th St, Jeffersonville, IN 47130

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Guest

Story doesn't add up. You said water leaked all over your house without you knowing it until the floor fell thru in the bathroom.

How in the world did you not notice water leaking"all over your house" for several weeks? Too many things don't add up with this story.

Guest
reply icon Replying to comment of Guest-1753507

Because it was inside the wall where we couldn't see it. They admitted to it.

They also agreed to cancellation of our debt. So thx for your Unsolicited comment.

LuckyDogCares

Hi, Thank you for sharing your feedback of your experience with your local Aaron's store. We are sorry to hear that you did not receive the service that you deserve from your local store.

We will forward your concerns to our Divisional Management Team to investigate further.

This is not the experience we want customers to have. -Tavius

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