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2.4

At the End of September I was home with my then 3week old newborn son. We had just been released from the intensive care unit where he had been since two days after giving birth.

We had just gotten home I had went to take a shower. I got out of the shower stopped by my sons room to pick him up to breast feed him as we are walking down my hallway I see a man with Dreadlocks bangging on my living room bay window and looking in side my House he had his face pressed against the screen and glass. I yelled get out of my window and ran to my bedroom which is right off the living room the person kept banging I was completely naked in my home and was in complete shock that a peeping Tom was pearing through my window. I grabbed my cell phone to call 911 looked out my bed room window to see if I could get a better look and I see a Aarons truck out front I realized that's a aarons employee!!!

I immediately put my three week old son down who is now crying because he was suppose to be getting fed. I got dressed and called Aaron's right away the usual manager answered his name is Mike. I am now frantic and crying feeling completely violated in the worst way explaining to him what just happened told him some man was looking at me naked through my window bagging on the glass and when I yelled get out of my window the man didn't flintch and continued looking and banging he then asked me what the person looked like? I told him a black man with long dreadlocks the manager Mike then tells me oh it's ok that was a girl!!!

What!! As if that makes it ok???? He said well it wasn't a man so you are fine.. He then asked me if I was going to make a payment which was only a week or so late due on Sept 15 this happens on around Sept 20-22nd I said yes sure no problem.

I made my payment with my credit card and then asked what he was going to do about this he said he didn't know. I said Umm ok well that better not happen again my personal privacy was violated and I will get a lawyer it it happens again. Then in October I was late again about two weeks I had not yet been cleared back to work so I was a little late on everything and Aarons knew this every step of the way because I always answer when they call and tell them what's going on that's when instead of the girlman with the dreadlocks they sent another very mean looking woman to my home and she banged on my door one evening around 7:45pm I of course answer and she proceeds to talk very nasty to me telling me I better pay the bill on Monday which was the date I gave her I would be able to pay because like I said I was still on maturnity leave and wasn't cleared back to work yet, she said i believe her name was Shannon or shanda stated if I make her come back out to my home we would have a problem!! As if what does that even mean are you threating me?

Im thinking.. I am a tiny girl with a newborn baby in my arms and you say things like that? I of course paid by the date she gave me out of fear for my safety she knows where I live and just said that to me. Then in November I am back at work finally playing catch up from being a little behind but still current with Aarons I informed them November 23rd I would be able to pay my bill that was due on November 15th on December 1st I have never had a issue with paying all late fees this same lady who threaten me at my home the month before told me I will owe for three weeks if I pay 14 days late...

I said ok... I pay every month my bill is 245.00 for a TV and a bedroom set she said well you will owe 388.00 to cover November 15- December 1st for three weeks I said for three weeks?? But it's only 14days. she said and then your bill is due again on the 2nd of December..

Huh?? That makes no sense my monthly bill is 245.00 how is three weeks due when it's only 14days and how does that even equal 388.00 she if I don't pay she was coming to get my stuff then said hold on.. She placed me on hold and Mike gets on the line and tells me yeah I have to pay 388.00 for those 14days from nov15 -dec1 then my bill is right back due again... He said the computer system has changed and that's what it requires now.

I told him I think you are trying to rip me off because that makes no sense so I have been calling aarons hotline it takes forever to get anyone on the phone line to help me. My tv is almost paid off and now they are trying to sabotage that with all of this frivilous extra payment. The harassment from these people is unreal and it's terrifying. I feel scared for my saftey I feel im going to get some kind of horrible reprocussen by speaking out about these particular people but I need answers no person should of had to go through what I have in the past 3 months.

I am also going to speak with my attorney about everything I have stated here. I have not paid the 388.00 as of 12/4 because something doesn't sound right and until I hear from the regional manager I will not be paying or even staying at my home with my son for safety purposes.

Update as I was typing this on 12/4 Aarons called at 10:52 after I'm sure they recieved my complaint I put in today via the customer service line and that same lady who insisted I pay 388.00 now is stating I only owe 270.00 you see how these people try to rip you off take advantage of you because they are in a position of power over you because you are unable to afford to buy needed home furnishing and they try and bully you. What happened to the 388.00 you insisted I pay or you would be coming to take my stuff!!

Reason of review: Poor customer service.

Location: 6423 Airline Dr, Metairie, LA 70003, USA

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LuckyDogCares

Hello,

Thank you for bringing this to our attention. Happy to file an issue complaint with upper management for you. Can you please send an email to myexpericne@aarons.com and include the first anf last name listed on the accoutn, phone number and zip code so we pull up your account and forward to upper management to look at.

Thank you,

Kala

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