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They sold me a bed with bed bugs...In 45 years I have never ever had one of these. They claim my kids brought them home and the two kids I babysit brought them in .

Kinda funny those kids are only downstairs and never in my room. And the only place I have seen them is in my bed. I am reporting them to BBB and Attorney General. Dont buy a bed or furniture from them.

They are known for this per places i went to get the insectiside and now they expect me to pay for it and now they are gonna sue me and tatch my wages.I will never ever buy another thing from a rental place. the manager said she would have to come in and look at my house and investigate...Is she a certified exterminator....NOT. What to tell me something is wrong with my house and its my fault. I dont think so.

And to wait til its her convienence to get here while my house is being infested with them. I think not.

So they can all pound sand, take me to court..I wish more people would speak up and say they have gotten them from them. we could really have a major case against them.

Monetary Loss: $2.

Location: Rochester, New York

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Guest

I purchased some furniture from Aaron's and it was infested with bed bugs... I contacted them and they blew me off for three weeks, finally they sent their delivery guys out to inspect the furniture, and spray it.

they delivery guys came in inspected furniture and took my furniture and turned it upside down in the living room, sprayed it, took a heat machine and went over the pillows, vacuumed the furniture and left. that did not help.. I went inside two day later to make a payment on my bedroom suit that I had and told them that the bed bugs were still there, and the manager quoted to me. "what do you want us to do?" I was so furious.

A week later I went back in there and demanded that something be done, the manager finally called his boss and they told him to reimburse my money after over a month of doing nothing about it. The next day I found bed bugs all through my house. I had to throw away all my kids furniture, almost all their clothes, and called for them to come and pick up the bed that belonged to them. They never came to pick up the bed, but called me everyday for a payment.

I told them that I was not paying anything else on the bed, and for them to come and pick it up, or I was calling to file a complaint. they never came. I filed a complaint the next day and they said they would get someone to come out and inspect the house. They sent a Orkin Inspector to my house who stated the he did not see any signs of bed bugs in the bed but there was a infestation in the couches, but if I found any in the bed to keep them and give him a call..

I called the next day and he never returned my call. I was so mad I called that Monday and told them they they better come and get that furniture out of my house and they stated that they were short of drivers. as weeks went by they kept calling for payments and sending out letters saying that they were going to file on me if I did not return the furniture. I called and spoke to the manager telling him that I spoke to the lady up front on the phone and they were suppose to come and pick it up a long time ago.

they said we will come by the following day. They never did. Finally they came back two days later at 12 noon when I was at work and left a note.. I called them shortly after I got off and found the note and told them to come back and I was told that they did not have a truck available.

Finally after I decided to move I called them and told them that I was moving and they better come and get that infested furniture out of my house, they said oh no we can't bring that back out to the store. Finally they sent 2 of their drivers out to pick up the furniture.

The drivers came into my bedroom, broke the furniture in half and transported out of my house piece by piece and set it in the front yard, then called the store and spoke to one of the managers that told them to take the furniture and set it by a dumpster, and drove off. They have not heard the last of me.

Guest

I rented 3 matress sets from AArons rental company, 2 were new and 1 used set...prior to them bringing in their matressess we had no matressess in our home (for awhile) I WAS gettig ready for company during the holidays, and needed to have enough bedding in my home...i searched around different places and it was too expensive at the time to go out and buy that many matressess so I decived to rent...I had rented from them before never had any trouble so It never accurd to me when the girl said one of the matressess I would be getting would be used....well my daughters slept on the bed one day and the very next day woke up with raised red areas all over most of their body and face...I took the one who was the worst to the Dr that very next morning...we still didnt suspect bed bugs because I have never had one,,,or even seen one...so it took about 5 weeks to discover it was the matress that was affecting them...that was after my daughters moved out of that room and into another room...and skin begin to get better..and my daughter reported seeing a bug on the bed one day...so I called Aaron and reported this to them...they said they would spray my house if I were willing to sign a release no to sue them...they actually had Orrkin and Aarons on staff come out to my home to determine if bed bugs were in the matress!! well there were per their on inspectors!!

so a attorney from cooperate called me and suggested it could be my fault for the bed bugs!!

I SAID TO HIM..SIR WHATS THE ODDS OF ARRONS DELIVERY 3 SETS OF MATRESSESS TO A HOME..AND WITHIN 24 HOURS OF SLEEPING ON ONE OF THOSE MATRESSESS MY CHILDREN WOULD WAKE UP COVERED IN WHAT i KNOW NOW ARE *** MARKS.....so now am paying for the bed bug issue myself But AARONS better watch out for me! i'm gonna make a lot of noice and am ready to write a lot of letters...even to the news paper...oooooo no they wont get away with this!

LuckyDogCares

Thank You, @Dannie for making us aware of this issue with your local Aaronรขโ‚ฌโ„ขs store. I have forwarded your complaint to the appropriate parties for further investigation.

I can assure you that this will be handled within a timely manner. Please contact me at 678-402-3403 or by email at Response@aarons.com if you have any additional questions or need further assistance.

Guest

I just found some in the couch I got 3 weeks ago. It's crazy because I got hives on arms and back and had to get steroid shot at hospital.

Thought it was an allergy then my wife found BED BUGS in the " new " couch!!!!!!! I must be allergic cuz my wife found little bites on her arms, but I have at least 20 right now on my arms alone. Going to Aarons tomorrow to get this furniture out of my house. If they decide not to give me my money back plus pay for a pest control company to fix, we can go to a lawyer because I have seen alot of these bed bug comments just tonight.

I will let you know what they do about it.

Never had any bug problems in my life. Will have my bag of bed bugs and hospital papers with me.

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