Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Having problems with one of your stores | Aarons in Utica, New York

1.6
Details
Having problems with one of your stores - Aarons
Having problems with one of your stores - Aarons
Having problems with one of your stores - Aarons
A delivery was done in your Utica, ny store about 6 months ago for a bedroom set the dresser was not completed and was told they would return as it was missing brackets to hold the mirror. I went into the store made a complaint and was given free time till service was complete during the time I was at work the mirror was broken which I'd hoped could've been prevented. The brackets which not sure if correct have just shown up 3rd of January I believe. Since I've been harassed about payment for 2 months for 6 months of an unsatisfactory and uncompleted service.
View full review
Review
#1753013 Review #1753013 is a subjective opinion of poster.
Service
Aarons Manager
Cons
  • Rude management and losing customers
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • liars
  • Harrassment
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Have not recieved my refund | Aarons in District 3, Mississippi

1.0
Details
Have not recieved my refund - Aarons
Never delivered and manger was rude
View full review
Review
#1750325 Review #1750325 is a subjective opinion of poster.
Service
Aarons Manager
Cons
  • Employees standing around talking in unprofessional manner
  • How the manager lies
  • Being mislead
Reason of review
Manager
Loss
$40
Preferred solution
No refund and gas money
Tags
  • Aaron s Bad Business Practice
5.0
Details
Yes I would recommend other people to use Aaron's - Aarons
I have bought a computer and a surround sound system for my house they were supposed about to be paid off in 6 months rent-to-own I paid off the computer and they still and they told me I still owe on 14 months on the stereo system that the lady that was the manager at...
View full review
1 comment
LuckyDogCares
#1798321

Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number from your review. Thanks, Tavius

Review
#1738190 Review #1738190 is a subjective opinion of poster.
Service
Aarons Manager
1.0
Details
First off I don't like the reference Pissed, to send a new pass word but I must say the pissed word is most appropriate for Arrons, what can I say. Someone sure isn't doing the homework with this store, first manager Chuck was great, good person to work with, then the...
View full review
1 comment
Anonymous
#1780723

Ah. RAC.

Where you will pay twice as much for the things you want.

And as soon as you’re late they are on your doorstep. Good luck.

Review
#1714314 Review #1714314 is a subjective opinion of poster.
Service
Aarons Manager

Have not recieved my refund | Aarons in Los Banos, California

3.0
Details
I was overcharged and haven't received my refund.
View full review
1 comment
LuckyDogCares
#1775708

Hi, Thank you for being a valued customer. It can take up to 10 business days for refunds to post back to your account depending on your financial institution.

If you have any further questions, please contact customer service at 1-800-950-7368 Monday thru Saturday from 9 a.m to 10 p.m EST. -Tavius

Review
#1701311 Review #1701311 is a subjective opinion of poster.
Service
Aarons Manager
Reason of review
Return, Exchange or Cancellation Policy
Loss
$59
Preferred solution
Let the company propose a solution

Poor customer service from manager | Aarons in Mississippi, Arkansas

1.0
Details
The GM BRADLY MOODY IS A VERY RACIST MAN. He literally only helps the white customers and treat us like trash. When I say is I mean blacks. He is rude and unwanted there. He is suppose to bring sincere customer service with a smile and he doesn’t. He don’t know how to treat his employees or anything
View full review
1 comment
LuckyDogCares
#1765479

Hi, Thank you for bringing this to our attention and we are sorry to hear about your experience. We will forward your concerns to our Divisional Management Team. -Tavius

Review
#1674874 Review #1674874 is a subjective opinion of poster.
Service
Aarons Manager
Pros
  • Other then the gm the staff seemed to be nice
Cons
  • Blacks only do the dirty work while working for aarons
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution
Tags
  • Aaron s Bad Business Practice

Lied to me about a refund | Aarons

1.0
Details
I told the manager not to take money from my card this week that id pay the 150 next week explained why.. friday came around they ripped it from my account .. told me they woukd refund it a week later nothing so i went into the store ... they could not provide me any proof they refunded my card .. another week later nothing .. so he lied to me about refunding my card and told me we would split the difference in the next amount i refused cancled my card asked to speak with a reginol manager nobody has called me in over a week .... I cancelled my card I am giving them no more money until my issue is resolved mind you i paid them over 700 already!
View full review
1 comment
LuckyDogCares
#1765532

Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number from your review. Thanks, Tavius

Review
#1662877 Review #1662877 is a subjective opinion of poster.
Service
Aarons Manager
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
  • Unprofessional
1.0
Details
Complain about the lady in Bristol ct Arron’s named Gina she is rude and thinks by giving attitude to customers will make them get Intimidated into paying their payments I had Arron’s for about a year now and I make my payments on time most of the time but some months...
View full review
1 comment
LuckyDogCares
#1765534

Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number from your review. Thanks, Tavius

Review
#1662729 Review #1662729 is a subjective opinion of poster.
Service
Aarons Manager
Reason of review
Poor customer service

Rude customer service | Aarons in Murray, Kentucky

Refused to take payment after just being a week behind and also threatened to take us to jail if we didn’t let them in our home .
View full review
Review
#1662649 Review #1662649 is a subjective opinion of poster.
Service
Aarons Manager
Reason of review
Poor customer service

Aarons Reviews

  1. 411 reviews
  2. 204 reviews
  3. 88 reviews
  4. 49 reviews
  5. 34 reviews
Aarons reviews
4.2
Details
I have been a customer of Aaron's for almost 20 years. I have rented in multiple states. New York, Arizona, West Virginia, and Florida. When we relocate from one state to another, we just sell everything and start over. Moved here to Tennessee last week. Called Aaron's...
View full review
1 comment
LuckyDogCares
#1739208

Hi, Thank you for bringing this to our attention. We would like to investigate your concerns further.

We have sent you a private message for more information. Please reply back through the private message so that we can have someone reach out to you for further assistance.

We do apologize for the inconvenience. -Tavius

Review
#1635762 Review #1635762 is a subjective opinion of poster.
Service
Aarons Manager
Cons
  • Bad management not employees but the management vanessa
  • Manager not valuing my time or energy
  • Disrespectful
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Manager Conduct