Product: Aarons Manager Clear all filters (348 of 348 reviews match)
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1.0
Details
First off I don't like the reference Pissed, to send a new pass word but I must say the pissed word is most appropriate for Arrons, what can I say. Someone sure isn't doing the homework with this store, first manager Chuck was great, good person to work with, then the...
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1 comment
Anonymous
#1780723

Ah. RAC.

Where you will pay twice as much for the things you want.

And as soon as you’re late they are on your doorstep. Good luck.

Review
#1714314 Review #1714314 is a subjective opinion of poster.
Service
Aarons Manager

Aarons in Los Banos, California - Have not recieved my refund

3.0
Details
I was overcharged and haven't received my refund.
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1 comment
LuckyDogCares
#1775708

Hi, Thank you for being a valued customer. It can take up to 10 business days for refunds to post back to your account depending on your financial institution.

If you have any further questions, please contact customer service at 1-800-950-7368 Monday thru Saturday from 9 a.m to 10 p.m EST. -Tavius

Review
#1701311 Review #1701311 is a subjective opinion of poster.
Service
Aarons Manager
Reason of review
Return, Exchange or Cancellation Policy
Loss
$59
Preferred solution
Let the company propose a solution

Aarons in Mississippi, Arkansas - Poor customer service from manager

1.0
Details
The GM BRADLY MOODY IS A VERY RACIST MAN. He literally only helps the white customers and treat us like trash. When I say is I mean blacks. He is rude and unwanted there. He is suppose to bring sincere customer service with a smile and he doesn’t. He don’t know how to treat his employees or anything
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1 comment
LuckyDogCares
#1765479

Hi, Thank you for bringing this to our attention and we are sorry to hear about your experience. We will forward your concerns to our Divisional Management Team. -Tavius

Review
#1674874 Review #1674874 is a subjective opinion of poster.
Service
Aarons Manager
Pros
  • Other then the gm the staff seemed to be nice
Cons
  • Blacks only do the dirty work while working for aarons
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution
Tags
  • Aaron s Bad Business Practice

Aarons - Lied to me about a refund

1.0
Details
I told the manager not to take money from my card this week that id pay the 150 next week explained why.. friday came around they ripped it from my account .. told me they woukd refund it a week later nothing so i went into the store ... they could not provide me any proof they refunded my card .. another week later nothing .. so he lied to me about refunding my card and told me we would split the difference in the next amount i refused cancled my card asked to speak with a reginol manager nobody has called me in over a week .... I cancelled my card I am giving them no more money until my issue is resolved mind you i paid them over 700 already!
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1 comment
LuckyDogCares
#1765532

Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number from your review. Thanks, Tavius

Review
#1662877 Review #1662877 is a subjective opinion of poster.
Service
Aarons Manager
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
  • Unprofessional
1.0
Details
Complain about the lady in Bristol ct Arron’s named Gina she is rude and thinks by giving attitude to customers will make them get Intimidated into paying their payments I had Arron’s for about a year now and I make my payments on time most of the time but some months...
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1 comment
LuckyDogCares
#1765534

Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number from your review. Thanks, Tavius

Review
#1662729 Review #1662729 is a subjective opinion of poster.
Service
Aarons Manager
Reason of review
Poor customer service

Aarons in Murray, Kentucky - Rude customer service

Refused to take payment after just being a week behind and also threatened to take us to jail if we didn’t let them in our home .
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Review
#1662649 Review #1662649 is a subjective opinion of poster.
Service
Aarons Manager
Reason of review
Poor customer service
4.2
Details
I have been a customer of Aaron's for almost 20 years. I have rented in multiple states. New York, Arizona, West Virginia, and Florida. When we relocate from one state to another, we just sell everything and start over. Moved here to Tennessee last week. Called Aaron's...
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1 comment
LuckyDogCares
#1739208

Hi, Thank you for bringing this to our attention. We would like to investigate your concerns further.

We have sent you a private message for more information. Please reply back through the private message so that we can have someone reach out to you for further assistance.

We do apologize for the inconvenience. -Tavius

Review
#1635762 Review #1635762 is a subjective opinion of poster.
Service
Aarons Manager
Cons
  • Disrespectful
  • Bad management not employees but the management vanessa
  • Rude management and losing customers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Manager Conduct
3.0
Details
Waited extra day for delivery due to call off's. Furniture delivered with burn holes on arms. Furniture so filthy I would'nt even sit on it, bottom ripped up + dog hair + spider egg sacks in back of furniture. Jack made me keep it in my home for a week, I wanted it out...
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Review
#1634210 Review #1634210 is a subjective opinion of poster.
Service
Aarons Manager
Pros
  • Other then the gm the staff seemed to be nice
  • Other than manager great staff
Reason of review
SEVERELY MISTREATED BY MANAGER. ABSOLUTELY NO 0 COMMUNICATION!!
Preferred solution
Let the company propose a solution
Tags
  • No Communication From Manager
1.5
Details
Aarons - Unfair business
Aarons - Unfair business
There's *** in the mattress since it was delivered to my home and the manager has been reluctant to change it. He said it was not available but didn't give me another option. The mattress is still in its original plastic wrap. In addition, the contract was for 12...
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2 comments
LuckyDogCares
#1716546

This is very unfortunate. We appreciate you bringing this to our attention and we are sorry to hear of your negative experience.

Please send us an email with the primary name on your lease, the local store that you work with, and your best contact number to myexperience@aarons.com We would like to investigate your concerns further.

We look forward to hearing from you. -Kala

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Review
#1580405 Review #1580405 is a subjective opinion of poster.
Service
Aarons Manager
Pros
  • Rent to own option
Cons
  • Poor customer service by both manager and staff
  • Rude customer service
  • Worst customer service and conflict resolution ever
Reason of review
Damaged or defective
Loss
$520
Preferred solution
A new mattress and contract term adjustment as agreed the day of the sale
Tags
  • Aaron s Bad Business Practice

Contact Aarons Customer Service

Website:
www.aarons.com
Mailing Address:
400 Galleria Pkwy, SE, Suite 300
Atlanta, Georgia 30339
United States
Phone:
(800) 950-7368
All Aarons Contacts

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Aarons reviews
Aarons - Bedbugs
Well I was told I had bedbugs when they picked up my things or try and they didn’t pick up my things and it up leaving them here and they told me I had bedbugs and when I showed them the proof and I asked for them to reimburse me the $110 and to come and get their...
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1 comment
LuckyDogCares
#1716547

This is very unfortunate. We appreciate you bringing this to our attention and we are sorry to hear of your negative experience.

Please send us an email with the primary name on your lease, the local store that you work with, and your best contact number to myexperience@aarons.com We would like to investigate your concerns further.

We look forward to hearing from you. -Kala

Review
#1577517 Review #1577517 is a subjective opinion of poster.
Service
Aarons Manager
Cons
  • Lie about things like bedbugs
Reason of review
Return, Exchange or Cancellation Policy
Loss
$110
Preferred solution
refund me the 110 $ that i spent on getting someone here to make sure i disnt have bed bugs
Tags
  • Breach Of Contract