Product: Aarons Furniture Rental Clear all filters (37 of 37 reviews match)
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Aarons - I was denied

1.0
Details
I was told i could use my promos when assisted over the phone by an aarons associate and now they want me to pay the full amount
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1 comment
LuckyDogCares
#1765454

Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

We would like to have someone reach out to you from our Divisional Management Team. Thanks, Tavius

Review
#1685852 Review #1685852 is a subjective opinion of poster.
Service
Aarons Furniture Rental
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Tags
  • Fraudulent offers

Aarons in Fresno, California - Waited all day for bug infected Funiture

1.0
Details
Aarons - Waited all day for bug infected Funiture
Aarons - Waited all day for bug infected Funiture
Aarons - Waited all day for bug infected Funiture
Aarons - Waited all day for bug infected Funiture
Aarons - Waited all day for bug infected Funiture
Aarons - Waited all day for bug infected Funiture
Aarons - Waited all day for bug infected Funiture

Update by user Oct 03

* bug infested

Original review posted by user Oct 03

Not only did the delivery guys come a hour past the window of 5-7pm but the bedroom set they left in my house was bug infected and had food and clothing items in it still. I’m convinced they picked this Funiture up from someone who could not pay and brought it to me.
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1 comment
LuckyDogCares
#1765501

Hi, Thank you for bringing this to our attention. We would like to investigate your concerns further.

Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number.

This is not the experience we want customers to have and look forward to hearing from you! -Tavius

Review
#1670483 Review #1670483 is a subjective opinion of poster.
Service
Aarons Furniture Rental
Pros
  • No pros
Cons
  • Being mislead
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • worst company

Aarons in Austin, Texas - Horrible Custimwr Service

1.6
Details
Ordered a whole bedroom suite. They gave my order to someone else, lied about delivery dates, never returned phone calls. I will never do business with them again and will tell everyone I know how sorry Aarons Round Rock, TX is.
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1 comment
LuckyDogCares
#1765522

Hi, Thank you for bringing this to our attention. We would like to investigate your concerns further.

Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number.

This is not the experience we want customers to have and look forward to hearing from you! -Tavius

Review
#1667863 Review #1667863 is a subjective opinion of poster.
Service
Aarons Furniture Rental
It didn’t let my payment go thru
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1 comment
LuckyDogCares
#1736730

Hi, Thank you for bringing this to our attention. Please call our customer service department at 1-800-950-7368 if you are having issues with your payment. -Tavius

Review
#1624702 Review #1624702 is a subjective opinion of poster.
Service
Aarons Furniture Rental
Reason of review
Problems with payment
Loss
$900
Preferred solution
Full refund
On June 2nd 2019 Aaron's Inc one of the stores in Norwich Connecticut delivered a bedroom set that was busted AKA broken I had no other choice but to send it back to the store store manager refuses to contact me to resolve this matter I have contacted Aaron's Inc via...
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1 comment
LuckyDogCares
#1716548

This is very unfortunate. We appreciate you bringing this to our attention and we are sorry to hear of your negative experience.

Please send us an email with the primary name on your lease, the local store that you work with, and your best contact number to myexperience@aarons.com We would like to investigate your concerns further.

We look forward to hearing from you. -Kala

Review
#1575882 Review #1575882 is a subjective opinion of poster.
Service
Aarons Furniture Rental
Pros
  • Delivery guys were wonderful
Cons
  • Way i was treated
  • Being taken advantaghe of
  • Basic customer service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • imcompetent
1.0
Details
June 2nd 2019 they delivered a broken bedroom set to me and had to take it back the store manager of the Norwich Connecticut Aaron's refuses to call me back and settle this matter ASAP called headquarters of Aaron's and they refuse to settle this matter also .
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1 comment
LuckyDogCares
#1716549

This is very unfortunate. We appreciate you bringing this to our attention and we are sorry to hear of your negative experience.

Please send us an email with the primary name on your lease, the local store that you work with, and your best contact number to myexperience@aarons.com We would like to investigate your concerns further.

We look forward to hearing from you. -Kala

Review
#1575877 Review #1575877 is a subjective opinion of poster.
Service
Aarons Furniture Rental
Reason of review
Damaged or defective

Aarons in Fairfax, Virginia - Unhappy

1.0
Details
Still don't have the living room set i order paid monthly payment for and no communication and still been getting the run around.
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Review
#1563824 Review #1563824 is a subjective opinion of poster.
Service
Aarons Furniture Rental
Cons
  • Store personal not at all honest
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Furniture and accessories
4.4
Details
Im so sorry to bother you i have been s customer of Aaron's for around 6 ,years I've bought and paid off a lot of stuff from your company, ive never complained about nothing but now I am really hurt to the point that i don't know if I will ever buy anything else from...
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1 comment
LuckyDogCares
#1686639

Hi, Can you please send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? Please include in the email your reference number from your post as well as where you left your review. -Tavius

Review
#1525339 Review #1525339 is a subjective opinion of poster.
Service
Aarons Furniture Rental
Reason of review
Problems with payment

Aarons in Bowling Green, Kentucky - Bedbugs!!

Aarons - Bedbugs!!
Got a mattress from aarons and it had bed bugs!
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Review
#1395873 Review #1395873 is a subjective opinion of poster.
Service
Aarons Furniture Rental
Reason of review
Bad quality

Contact Aarons Customer Service

Website:
www.aarons.com
Mailing Address:
400 Galleria Pkwy, SE, Suite 300
Atlanta, Georgia 30339
United States
Phone:
(800) 950-7368
All Aarons Contacts

Aarons Reviews

  1. 404 reviews
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  4. 48 reviews
  5. 33 reviews
Aarons reviews
My first experience with Aarons was in November of 2016 when my personal refrigerator died right after thanksgiving and I wanted to purchase one from Aarons. I went on line and ordered one and they gave me a delivery date and removed the money from my bank account for...
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2 comments
LuckyDogCares
#1600398

Hello Thank you for sharing your concerns with us. We have filed an issue for you and a member of our Divisional Management Team will contact you within 48 business hours to assist you further.

If you have any further concerns, please contact our customer service department at 1-800-950-7368.

Thank you. -Tavius

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Review
#1392984 Review #1392984 is a subjective opinion of poster.
Service
Aarons Furniture Rental
Reason of review
both poor customer service and unauthorized debit to my account from Aarons
Loss
$148
Preferred solution
Full refund