Augusta, Maine
Not resolved
1 comment

Customer service is atrocious at Augusta, ME location, even with new Store Manager. Been paying through the nose for a couch and used tv that all functions DO NOT WORK and advised (WITH proper docs) that I needed to take advantage of their Unemployment Program (for a few weeks, not up to the 6mo they offer you in the program) as I already found work and just need to catch up. Meanwhile, they CHOOSE to let one woman in their office HARASS me, even on days I've made $100 payments. My roommate went in to make a payment after I did via phone and she tried telling my roommate AND her boss I was a liar and hadn't made one...luckily I had made the payment WITH HER BOSS and he knew she was lying yet he STILL DEFENDS HER and takes a CUSTOMER IS NEVER RIGHT/ALWAYS WRONG approach.

My 1st experience with them? Moved into my boyfriends from a roommates, advised to pick up the bed I was renting. Their drivers left it w/my old roommates new roommate because this person wanted a bed and promised to come in/sign contract/pay. He never did and because Aarons was too lazy that day, they spent months trying to get me to pay for the time leased that I didnt even live in that house anymore using the reasoning 'well, you can understand we want our money somehow'.

Horrible customer service; and I've been in the field 20yrs.

Product or Service Mentioned: Aarons Furniture Leasing.

Reason of review: Problems with payment.

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We would happily help with any issues you may be having as much as possible. You can email us at with the primary name on the account, store name, zip code and the best contact number. We look forward to helping!

Thank you,


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