Product: Aarons Customer Care Clear all filters (131 of 131 reviews match)
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I've been written with errands since August REI think September of 2017 I have a couch and a loveseat I'm on fixed income and explain that to the manager at that time he told me that anytime I would run into a problem money-wise paying my rentals that they would help I...
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LuckyDogCares
LuckyDogCares
Aarons Verified Representative

Hello, We're sorry to hear about your financial situation. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that ...

Product
Aarons Customer Care
#1242449
We went in there around 12:30 pm on April 16, 2018, and was looking into getting some more products from them and recently just purchased a recliner and chaise lounge from them. We are having an issue with our recliner so we went in to see if it could be fixed. As well...
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LuckyDogCares
LuckyDogCares
Aarons Verified Representative

Hello,We appreciate you bringing this to our attention. We would like to investigate this matter further. Can you please send us an email to myexperience@aarons.com and please...

1.5
Product
Aarons Customer Care
I didn't like
  • Poor customer service
  • That they change your lease without notifying you
#1234737
I told the macon store on log cabin dr to pickup a washer and dryer for me i want to return it and my name be clear of charnges
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LuckyDogCares
LuckyDogCares
Aarons Verified Representative

Hi,If you have any questions regarding pick up of your merchandise, please contact customer service at 1-800-950-7368 for further assistance or you can send an email to myexpe...

Product
Aarons Customer Care
#1233022
Absolutely nothing they keep harassing about me paying them and still won't return my calls that I made to corporate.
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LuckyDogCares
LuckyDogCares
Aarons Verified Representative

Hi,Can you please send us an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your bes...

1.2
Product
Aarons Customer Care
#1229459
Aarons took 5 dollars off my card and inwas never sent the bedroom set. I called to cancel yhere was no cancelation they still took the money . now im trying to buy a laptop and i cant get it because they say i already ordered the passed 90 days but my furniture was...
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Anonymous
Anonymous

Hello,Thank you for sharing. We can look into that $5 being refunded and assist with completing a new online order as well. In order to assist we need for you to send an email...

1.0
Product
Aarons Customer Care
#1218596
Spoke with store manager about my account and set up auto pay and it was not taken out so the account manager at the store took it upon her self to send someone To my house.
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Anonymous
Anonymous

Hello,We would love to hear more about the issue you are having. We to address them and have them resolved! We need you to send an email to myexperience@aarons.com and include...

2.3
Product
Aarons Customer Care
#1217953
I tried to return a bedroom set and couch. Called them and got the run around finally they came out started to load up the bed frame in the rain,came back to the door and said they cant take it back and left leaving my wood bed frame out in the rain and broke it. It...
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LuckyDogCares
LuckyDogCares
Aarons Verified Representative

We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. We would like the opportunity to see if we can help in this matter. Can you...

LuckyDogCares
LuckyDogCares
Aarons Verified Representative

We’re very sorry to hear that you had a negative experience at Aaron's. Please email us at myexperience@aarons.com with your name, best contact number, and store location. We ...

Product
Aarons Customer Care
#1216351
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Aarons - Customer service

just wanted to know when it became okay to swear at the customer or a potential customer over the phone? You have a Jason working at the Allentown store and he is very rude and nasty on the phone, i have never had anyone use the f word when i called a store before. You just lost a future customer.
Product
Aarons Customer Care
#1216535
These people lie.call you several times a day from different numbers.then say they didn’t.guess they don’t know how caller id works.plus they call from blocked and private numbers.video record everything on your phone then hire a lawyer.
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Anonymous
Annousmiss

This company is rude unprofessional services and manager has a very nasty attitude something needs to be done about this immediatly they lie and don't stand up to there word a...

LuckyDogCares
LuckyDogCares
Aarons Verified Representative

We are sorry to hear that you encountered a problem during your visit to your local Aaron’s store and thank you for letting us know. Could you email details to myexperience@aa...

1.2
Product
Aarons Customer Care
#1210827
My husband notified the store that we're renting from on 3/6 and explained to them that our oven was smoking whenever we turned it on even after doing a self clean...He was told that we would receive a replacement... About an hour later, Nicole called back and said...
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LuckyDogCares
LuckyDogCares
Aarons Verified Representative

I'm sorry to hear that the local store has not been in contact with you regarding the repair of your merchandise. Thanks for bringing this to our attention. We take these matt...

LuckyDogCares
LuckyDogCares
Aarons Verified Representative

Thank you for bringing this to our attention. We’re very sorry to hear that you had a negative experience at Aaron's and hope to get your issue resolved. Can you send an email...

1.9
Product
Aarons Customer Care
#1210524