Product: Aarons Customer Care Clear all filters (199 of 199 reviews match)
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Aarons in District 16 Hyattsville, Maryland - I never get my refound ,And never sent me what I asked for

2.1
Details
Aarons - I never get my refound ,And never sent me what I asked for
Aarons - I never get my refound ,And never sent me what I asked for
Aarons - I never get my refound ,And never sent me what I asked for
A super bad service,I received an old item it was a computer HP and they never send me a new one in the box they said meet at old computer I use computer I called to complain they told me they going to send me a new one in the box I never received the back I return the old one but they never give me my refund back
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Review
#1726359 Review #1726359 is a subjective opinion of poster.
Service
Aarons Customer Care
Pros
  • Professionalism
Cons
  • New group not so nice
Reason of review
Order processing issue
Loss
$283
Preferred solution
Full refund
Tags
  • No Communication From Manager
Aarons - Regarding the store in Owensboro Kentucky

Update by user Oct 07

So if my landlord would have come in and see this couch sitting right here in the middle of the floor I'll be evicted cuz we're tired of the keep the house clean and this is not clean with a set in the middle of my floor then they'll be on them to find us a place or...

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1 comment
LuckyDogCares
#1765497

Hi, Thank you for bringing this to our attention. We would like to investigate your concerns further.

Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number.

This is not the experience we want customers to have and look forward to hearing from you! -Tavius

Review
#1673647 Review #1673647 is a subjective opinion of poster.
Service
Aarons Customer Care
Pros
  • 4748 frederica st owensboro ky 42301
Cons
  • 4748 frederica st owensboro ky 42301
Reason of review
Poor customer service
Preferred solution
Full refund

Aarons in Enterprise, Alabama - Complaint

1.9
Details
Extremely RUDE employees showed up at my home at 830 pm on 10/4/19! ! Rude with her words and the other girl rude body language as if she was gonna jump me. They have no right being at my home after dark and later in the evenings. We have a small child in our home and do not appreciate this happening. What they were saying is not true and we have proof. Once the merchandise is paid off WE WILL NOT BUY ANYTHING FROM YOUR COMPANY AGAIN because they are rude and very hard to work with!
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1 comment
LuckyDogCares
#1765500

Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

We would like the opportunity to see if we can help in this matter. Please send us a private message with the primary name on your lease, your email address, and your best contact number.

This is not the experience we want customers to have and look forward to hearing from you! -Tavius

Review
#1672147 Review #1672147 is a subjective opinion of poster.
Service
Aarons Customer Care
Cons
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
The store in Alexandria Louisiana . There is a black male he is a employee there. He was so Rude and Races to my daughter. I would like if someone there at corporate office could give me a call. 318 -715-5956 . I would like to talk to someone about this store.
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1 comment
LuckyDogCares
#1742877

Hi, hank you for sharing your feedback of your experience with your local Aaron's store. We are sorry to hear that you did not receive the service that you deserve from your local store.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

We would like to have someone reach out to you from our Divisional Management Team. Thanks, Tavius

Review
#1639721 Review #1639721 is a subjective opinion of poster.
Service
Aarons Customer Care
Reason of review
Poor customer service
Preferred solution
Racist , and being so rude !!!
1.0
Details
I bought a used dryer and when we got it home it had a knocking noise, they picked up and gave us a loaner. When they finally delivered the one we purchased it sounded worse than when we bought it. There was no repair ticket on it, so we dont think it was sent...
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1 comment
LuckyDogCares
#1736792

We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number from your review. Thanks, Tavius

Review
#1623244 Review #1623244 is a subjective opinion of poster.
Service
Aarons Customer Care
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund
1.0
Details
I sent my dryer over for a repair and the dryer they brought back isn't mine. I called them to let them know and all Cory the store manager kept saying is " it's your dryer" I kept telling him mine had 3 knobs on it and medium heat which the one they brought me only...
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2 comments
LuckyDogCares
#1716544

This is very unfortunate. We appreciate you bringing this to our attention and we are sorry to hear of your negative experience.

Please send us an email with the primary name on your lease, the local store that you work with, and your best contact number to myexperience@aarons.com We would like to investigate your concerns further.

We look forward to hearing from you. -Kala

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Review
#1586053 Review #1586053 is a subjective opinion of poster.
Service
Aarons Customer Care
Reason of review
Poor customer service
Loss
$700
Preferred solution
Deliver product or service ordered
1.3
Details
I need to discuss my rentals with someone who has respect,and isn't an asshole.I spoke with two different reps at the aarons store over the phone,and was rudely disrespected by both the woman and the man was worse.I have been a customer for about 15+ years now.And...
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1 comment
LuckyDogCares
#1710738

Hello, Happy to help! We can be reachd at myexperience@aarons.com.

Please include your first and last name, phone number and zip code in the email.

We will gladly look futher into this! -Kala

Review
#1548016 Review #1548016 is a subjective opinion of poster.
Service
Aarons Customer Care
3.0
Details
I am a faithful customer I pay every month. This month I had an issue with my pay and I let the store I will pay them once my pay is deposited. They ran my card without my authorization and overdrew my bank account. When I call to have it fixed I received nothing but...
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1 comment
LuckyDogCares
#1693431

Hi, We are sorry to hear of your experience with your local Aaron's store.Please send us an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number. Please include your reference number from your post and where you left your review. -Tavius

Review
#1541495 Review #1541495 is a subjective opinion of poster.
Service
Aarons Customer Care
I added a television to my lease. The TV was broken. It went back to the Fall River MA store within the hour and we chose another. Aaron's employees added the new TV but did not remove the broken one from my account. That was on or about 4/3. Keep in mind it was a...
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1 comment
LuckyDogCares
#1686145

Hi, We appreciate you bringing this to our attention and we are sorry to hear of your negative experience. Our goal is to provide the best customer service experience.

Please send us an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number.

Also, include your reference number from your post and where you left your review. -Tavius

Review
#1530000 Review #1530000 is a subjective opinion of poster.
Service
Aarons Customer Care

Contact Aarons Customer Service

Website:
www.aarons.com
Mailing Address:
400 Galleria Pkwy, SE, Suite 300
Atlanta, Georgia 30339
United States
Phone:
(800) 950-7368
All Aarons Contacts

Aarons Reviews

  1. 404 reviews
  2. 197 reviews
  3. 88 reviews
  4. 48 reviews
  5. 33 reviews
Aarons reviews
1.4
Details
This store if for someone whom has no credit or very bad credit , everything is marked up *3 can you believe that! They don’t disclose this information at the time of purchase. The first time I went in I was there an hour (I was the first customer) and I was completely...
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1 comment
LuckyDogCares
#1686162

Hi, Hey friend! We have flexible payment options for good people like you to own the product you want and deserve with little or no credit.

No hidden fees here and we are transparent about our lease ownership plans so you know exactly what you are paying and if you payout early you save money! Click the link below, friend to learn more: https://www.aarons.com/what-is-rent-to-own

Review
#1525785 Review #1525785 is a subjective opinion of poster.
Service
Aarons Customer Care
Reason of review
Poor customer service