Listen. First I will readily admit I am late on my lease payment. That being said I also was willing to set up a payment arrangement on my husband's next check.
The fool at the Bristol, CT store "Tom" I believe his name was, got very snotty and rude on the phone with me and said "So you are refusing to pay! We'll write it off!" We are four months away from owning this washer and dryer. Four Months. I laughed at him and told him to go ahead and write it off then. This store needs to seriously review the Fair Debt Collection Practices. In the past the Manager has threatened me with the police, when I was two weeks late..I used to manage a Lease to Own......who threatens a good paying customer who fell on hard times with police involvement? Dani in the Bristol CT location, that's who!
Avoid this company. If you need to rent, go to Rent a Center or Acceptance Now inside a local furniture retailer. Yes you are paying a bit more but they will actually report your on time payments to the Credit bureau, whereas Aaron's most certainly will not.
*Know your rights as a consumer. You CANNOT be threatened with the police, court, or having the merchandise taken away. They cannot bully you, call you at work after you've told them not to or block your vehicles or pound on your door. All of these are aggressive and dishonest tactics to collect debt, illegally I might add, as again, look up your Fair Debt Collection Practices. Now I will of course make the payment I said I would when I said I will do it, even if they want to "write me off".
Be better educated and be ready to defend yourself if you fall on hard times with ANY Lease to Own Company. Remember, you have rights, always ask to speak to a DM (District Manager)..and if that does not resolve your issue, report it to your local state control for consumer protection. These companies are NOT allowed to be aggressive, lie or threaten you during the collection process.
Bullied in Bristol
Product or Service Mentioned: Aarons Customer Care.
Reason of review: Aggressive Collection Tactics and Lying.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
Aarons Pros: Quality of the products.
Aarons Cons: Staff of the location i rented from very very unprofessional.