Kenton, Ohio
21.4K views
30 comments

Three weeks ago, I moved to a different city. I called the Aaron's store in Plant City on Redman Parkway where I was renting a couch and washer and dryer to tell them I wanted to return the items, as I no longer needed them.

They said I had to physically go in to the store to make the appointment. I kindly informed them that it was very inconvenient for me and that I was going to be at the house doing the final clean out on the next day and to please send someone. They told me they had to call me that morning to schedule something. I never received a call.

Two days later, I called again. Again, I was put off. This time it was "let me call them and see where they are and if I can sent them out today." OK, I continued my work at the old house (clean out took way longer than expected). Never got a call.

The next week, I had the co-signer go in to the store, as he was going to be in the area, as they required to set up an apointment. He was put off. They told him they would call me the next day or two days later to set up an appointment. Two days passed, no call.

I called one more time and was given the brush off. At this point, I looked up the corporate number and vowed to call them on Monday. The following Friday afternoon, the store calls looking for my payment...as if they have never heard that I'm trying to return the things. I tell him forcefully that I will most certainly not be sending them any money and that they will make an appointment with me on the phone today to pick up the items that I have been trying to return for three weeks or I was calling their corporate office to get the matter resolved.

I was transferred to another man who immediately began making excuses as to why they couldn't come out (what of picking up the phone?) like it was thunder-storming in the afternoon. Excuse me, but the days I went to the old house for clean out were beautiful days...otherwise I would not have been able to move items to the car and clean out the house. I told him I wasn't interested in excuses and that he needed to just set the appointment. He made the appointment for 9am the next morning knowing that I was going to be working from 3pm to 7am that night and would get no sleep before pickup.

I arrived at the house and waited a half hour before calling the store looking for the truck. No one answered. Apparently, they open at 10. I called corporate and explained the situation.

He said he would transfer me to the regional office. They were closed. I called corporate again. I explained again.

i was put on hold. When I was on hold, the local store called to say they were on the way. Another 20 minutes passed. The men came.

They loaded the stuff. I told them thank you for making it out three weeks later. I got a muttered "sorry" from one of the guys. After that, they didn't say two words to me.

When they were done taking the items out of the house and stacking them outside the truck, I asked if they needed me to sign anything. I did not....so I could not have returned the items and lied in court and gotten away with keeping them, since they do not provide the customer with any proof that the items were returned.

In short, Aaron's, I will never do business with you again. Period.

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Ameir
#1772690

I went through this exact same situation as far as giving a bedroom set back. They made an appointment never showed up.

I called and they said there was never an appointment to pick it up.. Aarons thinks we are dumb..

Anonymous
#1761084

I love Aaron’s and have never had a problem with them. I’ve paid off many items with them.

On the occasion when I was unable to pay they came right by and got them items. Maybe it’s just other stores.

Anonymous
#1761019

What should I do I recently got a desktop computer HP my bill is due and my tower got stolen and I don't know how to go about telling Aaron's so what should I do

Anonymous
#1761083
@Anonymous

You need to tell them. They may require a police report but I’m not sure.

Don’t be scared. Just tell them and take it from there.

Anonymous
#1761015

My HP desktop tower got stolen I'm nervous about telling Aaron's what should I so

Anonymous
#1735153

Aarons of ft Myers gives horrible customer service and sells computers that breakdown in a few months and then do not want to repair them for you. They also make mistakes and overcharge on your accounts often

LuckyDogCares
#1736796
@Anonymous

We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number from your review. Thanks, Tavius

Anonymous
#1647487

Aaron's just straight up sucks cheeks!!!

Anonymous
#1469418

Same issue. It’s rent to own items!

You do NOT have to keep the items! I’ve been begging my office to pick up for 3 weeks as well! Their trying to force me to pay for the items even though I don’t want them! They’re trying to put off so you have to pay more!

I refused! They still haven’t picked up my items! Does anyone have their corporate number ?I’m on the *** of setting these items in my yard!They refuse to pick up yet harass me several times a day with phone calls wanting money. Then they’ve left notes on my front door when I wasn’t home!

I’ve had some health issues pop up and I’m unable to work at this time and I don’t need the items anymore. But the stress with their harassment is causing more health issues!

I have ulcerative colitis and stress makes it worse. Someone please help.

Anonymous
#1429846

I got a sectional and washer and dryer from them. The sectional broke after a couple months and they wouldn't do anything about it.

I thought that's why you have to pay for the service plan with everything you get from them. So I told them I'm not going to pay for any of the stuff unless they either fix it or replace it.

It's been over a year and a half since I made any payments and I haven't heard anything from them. Guess I got a washer and dryer for super cheap.

Anonymous
#1591018
@Anonymous

You are lucky. I'm only a month behind on my sectional and I've been getting harassed everyday. Now they say we have to pay them by tomorrow or they will come and get it.

Anonymous
#1397056

We PEOPLE need to STOP RENTING FROM AARONS.WE HAVE FIGHT AARONS.AND RUN OUT BUSINESS

Anonymous
#1396552

Aaron's is a rip off ____.

Anonymous
#1386750

I no this lady that rents from them she lives on low income so she gets payed every first of the month then on the third and did not tell her they set her payments as weekly It was suppose to be monthly and now they are trying to take her stuff and she has cockroach's and they don't no yet she said people told her they will not take it back

Anonymous
#1386369

Aarons is a joke and from the looks of the other comments..a major rip off!!!!

Anonymous
#1354847

Got a bedset from them and ask if they can come and pick it up because I can't make the payments on it they said Monday they would be out here and here it it a week later and all I've been getting is calls to come in and renegotiate my contract. The refused to order a new box spring for the bed since the one I got apparently was damaged when I got it bc no way a box spring breaks after two months of use.

So now the mattress is torn on the bottom and hasn't been used since just stays sitting up in my brothers room and I had to go buy another bed for my self.

I'm never doing business with these people again. Period.

Anonymous
#1364570
@Anonymous0

Just wondering, did they end up taking back the furniture or were you resonsible for making the payments still?

Anonymous
#1221596

Don't feel bad we for a washer and a a.c. unit the a.c. unit stop working and the washer is now not working both were marked brand new and we were charged new prices only to find out there both old and used and had stop working on the previous owners but yet we still have to pay them off even though they no longer work

Anonymous
#1469421
@Anonymous

No you don’t! Tell them you’ll put items outside if they don’t pick up and tell them you refuse to pay.

It’s rent to own and they expect some wear and tare. They do that so they don’t lose out on money because everyone wants new items

Anonymous
#1219292

Wow i am currently having to deal with this, What a pain in the asssss

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