Three weeks ago, I moved to a different city. I called the Aaron's store in Plant City on Redman Parkway where I was renting a couch and washer and dryer to tell them I wanted to return the items, as I no longer needed them.
They said I had to physically go in to the store to make the appointment. I kindly informed them that it was very inconvenient for me and that I was going to be at the house doing the final clean out on the next day and to please send someone. They told me they had to call me that morning to schedule something. I never received a call.
Two days later, I called again. Again, I was put off. This time it was "let me call them and see where they are and if I can sent them out today." OK, I continued my work at the old house (clean out took way longer than expected). Never got a call.
The next week, I had the co-signer go in to the store, as he was going to be in the area, as they required to set up an apointment. He was put off. They told him they would call me the next day or two days later to set up an appointment. Two days passed, no call.
I called one more time and was given the brush off. At this point, I looked up the corporate number and vowed to call them on Monday. The following Friday afternoon, the store calls looking for my payment...as if they have never heard that I'm trying to return the things. I tell him forcefully that I will most certainly not be sending them any money and that they will make an appointment with me on the phone today to pick up the items that I have been trying to return for three weeks or I was calling their corporate office to get the matter resolved.
I was transferred to another man who immediately began making excuses as to why they couldn't come out (what of picking up the phone?) like it was thunder-storming in the afternoon. Excuse me, but the days I went to the old house for clean out were beautiful days...otherwise I would not have been able to move items to the car and clean out the house. I told him I wasn't interested in excuses and that he needed to just set the appointment. He made the appointment for 9am the next morning knowing that I was going to be working from 3pm to 7am that night and would get no sleep before pickup.
I arrived at the house and waited a half hour before calling the store looking for the truck. No one answered. Apparently, they open at 10. I called corporate and explained the situation.
He said he would transfer me to the regional office. They were closed. I called corporate again. I explained again.
i was put on hold. When I was on hold, the local store called to say they were on the way. Another 20 minutes passed. The men came.
They loaded the stuff. I told them thank you for making it out three weeks later. I got a muttered "sorry" from one of the guys. After that, they didn't say two words to me.
When they were done taking the items out of the house and stacking them outside the truck, I asked if they needed me to sign anything. I did not....so I could not have returned the items and lied in court and gotten away with keeping them, since they do not provide the customer with any proof that the items were returned.
In short, Aaron's, I will never do business with you again. Period.