We went to Aarons Rentals in Altus, OK to lease a refrigerator because our had died. We chose a nice Kenmore side by side that was "brand new" and had it delivered that day.
I was pregnant at the time so I had to have fresh fruits and veggies and other items that need to be kept cold. It was a Friday and after the item was installed and ready to go my husband and I went shopping and bought $500 worth of foods that needed to be frozen or kept cold (meats,milks,eggs,ect...). The next day, sometime around noon we noticed that the items in the freezer were not frozen, they had liquid forming instead of ice and were all defrosting. We checked the temp settings, the plug, and couldn't figure out why a "brand new" refrigerator would not be working.
We called Aarons, and talked to the man about this, the same guy we purchased the item from the DAY BEFORE. We told him that we had a large amount of food that we were loosing and no money to replace it if lost. He said that nothing could be done, that Monday would be the closest date before a repair man could come look. So for two days without refrigeration we had to give out the remaining foods that were not bad for people who were in need.
It took us 3 days before a new one was brought, in the wrapping, and with a working one, we had no food to fill it with. I called and wrote the corporation to be redeemed for the food that we lost due to a FAULTY ITEM that was leased to us. WE DID NOT SHIP IT THEY DID, so if it broke during shipping that was not our fault... they did not DID NOT cover the lost food.
We didn't keep our receipt for the food we bought after it was applied to our ledger so they claimed that since we had NO PROOF of the purchase and the amount they would not replace it. We left the food that had already gone bad in the old one for them to clean out.
Monetary Loss: $500.