Sherri Z Dfc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Burley, Idaho

Aaron's Refusal to comply with company policy

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Updated by user Aug 19, 2021

I have made 4 attempts to contact regional manager(Amanda) with no prevail.... I have spoken with corprate customer service, received a ticket #. But have not had any responses at any level!

Original review Aug 19, 2021
I leased faulty furniture, it was damaged @ time of delivery, and Aaron's will not take it back! Since the first complaint it has been 3.5 months, the manager refused to pick up. During this time, my puppy tore the 3 cushions. Now it is broken and torn. I have the swivel chair on a pallet. The store refuses to pick up the leased sofa set....
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Loss:
$1000
Pros:
  • Rent to own option
  • Payment options
Cons:
  • Poor delivery and set up
  • Poor customer service

Preferred solution: Let the company propose a solution

User's recommendation: Inspect all items, especially pre leased item's

2 comments
LuckyDogCares

Hi Sherri, Please contact customer service at 1-800-950-7368 with your issue number if you have not been contacted about your issue. -Tavius

Guest
reply icon Replying to comment of LuckyDogCares

Thank you

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Chad B Adq
map-marker Binghamton, New York

Issues with a store and my merchadise

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Have had a broken washer for over 3 weeks and all I get are calls to make a payment have spoken with the moron store associate who keeps saying the manager Justin will call me back. The manager is either lazy or dumb he has not called me back ounce and I have called the store several times. At this point it is a joke I have 4 payments left and all they care about is a payment being made rather then my wife being able to do laundry
View full review
Loss:
$140
Pros:
  • No pros
Cons:
  • Unprofessional

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t waste your time or money absolutely no customer service at all

1 comment
LuckyDogCares

Hi Chad, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? Please include in the email where you left your review and the reference number or copy of your review.

Look forward to hearing from you! Thanks -Tavius

Beverly B Xof
map-marker Springfield, Massachusetts

Because your ripping off your customers and your company sucks

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I paid for a t.v and it is messing up now and they told me that they wont fix it because it been over 2 months
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Cons:
  • Cheating you out of money

Preferred solution: Let the company propose a solution

User's recommendation: I will never recommend anyone to buy from you guys

1 comment
LuckyDogCares

Hi Dondre, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number or copy of your review. Thanks, Tavius

Michael M Fpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

RE: Agreement No.: E122**** with Aaron's store C187* (*** Eastgate Blvd. Cincinnati, Ohio 45245)

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In October 2019 I purchased (rent to own) a matching set Samsung washer and dryer, item numbers 150366**** (SKU 7401DY1) and 150369**** (SKU 740345Z).

In February 2021, the dryer stopped heating up and needed repair. On February 12, 2021, Aarons store C1872 came to pick the dryer up for repair and dropped a loaner dryer.

Before they removed the dryer needing repair from my property, I fully documented the condition of the dryer with time and date stamped photographs, that I'm happy to share, if needed.

The dryer was out for repair for 3 months. I was told it was at a repair shop in Indiana where they replaced the heating element and other parts related to the heating unit. It's an electronic item and electronics don't last forever. It happens.

When it came back, the dryer vent was crushed as if someone stepped, multiple dings and scratches, and the right side of the control panel at the top was pulled away from the frame. Naturally, I refused delivery of the dryer and again, documented all damage with photographs, for comparison.

Yesterday someone from the store called and said that a man from the store named Alan authorized an offer of waiving the last two (2) payments if I would take receipt of the damaged dryer. That offer is unacceptable to me. I want to continue making all the payments that I agreed to, I want the dryer that matches the set that I purchased, and I want that dryer to be in the same condition that it was when it went out for repair.

That is not unreasonable.

I don't know who beat the dryer up but I definitely know who didn't. I've never purchased used and/or damaged products and I'm not starting now.

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Preferred solution: I want the same dryer that matches the washer that I purchased in the same damage free condition that I pay for.

2 comments
LuckyDogCares

Hi Michael, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening.

We will forward your concerns to management to see if we can help in this matter. Thanks -Tavius

Michael M Fpp
reply icon Replying to comment of LuckyDogCares

Everyone is "saddened about my negative experience" yet the only time my phone rings with someone calling from Aarons is when they want me to authorize my next payment. It's never offering a solution to this problem, other than giving me a discount on damaged merchandise. If you solved problems as tenaciously as you take payments, you'd probably have more positive customer reviews instead of all the negative reviews that everyone can see.

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David T Uol

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stillwater, Oklahoma

Trouble with Stillwater ok store

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My husband David taylor has been a customer for a while with Aarons we recently got a washer and dryer from the Stillwater store we moved to a apartment and didn't need them so my husband went in to see if they could pick them up Freddie said they was booked all week but he could bring them to the store we returned them on the 12th of June about thirty mins before they opened the guy that is there in Freddie's place is very rude he looked at footage and seen my husband truck come in with the washer and dryer on them and showed he left with out them they can't find them but they guy isn't no help in trying to see you left with them that was on your property I was charged on my debit card this 97.00 which I feel was not right they was on your property someone needs to look at footage and see where they went I shouldn't have to pay for something that I don't have we have never had this problem with Aarons

View full review
Loss:
$97
Cons:
  • Store sales personal seemed to be dishonest

Preferred solution: Apology

User's recommendation: Just be careful

1 comment
LuckyDogCares

Hi David, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? Please include in the email where you left your review and the reference number or copy of your review.

Look forward to hearing from you! Thanks -Tavius

Joshuaway B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milledgeville, Georgia

The management not doing what they say

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Aarons - The management not doing what they say
Aarons - The management not doing what they say - Image 2
Aarons - The management not doing what they say - Image 3
I was in the store in milledgeville ga wanting a refund for the Nintendo switch that didn't work it was not even in the factory seal it was just pieces in the box so I talked to the manager Billy about the problem so he recommended that I pay off the washing machine that I had and the $43 and change will be put toward another rental agreement which I was waiting for another video game console to arrive in the store he said at that time it would be next week I said cool I will be back so when the week came which is today which I'm reporting this it's to run around about the video that they have in the storeitme coore.
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Preferred solution: Give me a video game console system

User's recommendation: Just swap out the console

Christopher R Ros
map-marker Monticello, Arkansas

Poor delivery service and communication

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Scheduled delivery of couch and ottoman. Never showed.

This happened 3 times. Also never gave a courtesy call to let me know they wouldn't make it. All communication was initiated on my part. Want my down-payment returned since.

Order was made in late May and it's now July 7th and have yet to receive the furniture or be contacted about potential. Once again, I'll have to call them to get any information.

If you're considering Aaron's, do yourself a favor and contact Rent-A-Center.

View full review
Loss:
$110
Pros:
  • Easy irder
Cons:
  • Poor communication delivery scheduling

Preferred solution: Price reduction

1 comment
LuckyDogCares

We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? Please include in the email where you left your review and the reference number or copy of your review.

Look forward to hearing from you! Thanks -Tavius

Christopher R Gnj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor delivery scheduling and lack of communication

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Ordered couch and ottoman in late May. Received at local store 2 weeks ago. As of today July 6th, delivery has not been made. No phone calls or messages they would be late, only that it would be delivered after 3pm. As of now. It is 6:05pm. I will discourage anyone from using this company and this is the last order I will be making. I would encourage others to use rent-A-Center.
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Pros:
  • No issues on purchade of wsher and dryer

Preferred solution: Price reduction

User's recommendation: Don't use this company

Ai L

Return Shaming

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So I have been a loyal customer of Aarons for quite a few years. Well as of a.year ago the manager has been return Shaming me.

It has gotten bad enough I am.just going to not pay my bill so they have to come pick up my items for non payment.

I understand keeping the money flowing is important to their business but returns are a part of it to. I have had my current leases for over a year and just don't want to keep the items anymore

My manager starts manager starts

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Preferred solution: Let the company propose a solution

User's recommendation: Run away quickly

1 comment
LuckyDogCares

Hi, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience.

Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? Please include in the email where you left your review and the reference number or copy of your review.

Look forward to hearing from you! Thanks -Tavius

Alida S Iti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Decatur, Illinois

Pricing

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The manager Matt is rude to customers and my opinion Bruce needs to be store manager, my sister was going to cancel her order but she didn't because she needs the riding lawn mower, and that is also the reason why we cancelled the washer and dryer order and I've been doing busy there for 15yrs and I never gotten talked to like Matt talks to some of his customers , he shouldn't be the manager Bruce should be store manager and I will not be back at Aarons until Matt is gone from the store. Thank you Sincerely
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1 comment
LuckyDogCares

Hi Alida, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number or copy of your review. Thanks, Tavius

Sara C Tbr

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Verified Reviewer
| map-marker Cape Coral, Florida

Account Charged For ItemvReturned

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Updated by user Apr 05, 2021

We received the one email through *** Off, which I sent the information right away and have never heard from the company.Our married daughter took her Kati back and had the exact thing happen. She is a college student and the college was able to supply one for free.The return that Aaron’s is doing is not right. They are taking peoples money for a final payment when you do not have merchandise or owed a payment

Original review Mar 04, 2021
We returned a computer two weeks after we had paid our monthly payment because it stopped working. The salesman Jose talked us into trying out a touch screen for a couple of weeks and if we liked it we could just pay a higher price on our regular due date which would be the 3rd of the month. We did not care for the computer and decided to return it on the 1st. We were not told anything about this being a promotion and everything was the same as the other computer except for price ice we kept it. We were yelled at by the salesman and told that he was getting a payment no matter what even if it were $52.00.My husband and I were told never to ever come into that store in Cape Coral ever again. We are both elderly and my husband is a retired police officer and never is rude or nasty, We had a con job pulled on us. We would have never agreed to something we have no product. Our bank account was charged $102 for a computer they say we go by promotion. I paid $74 for my payment in Feb we brought back broken how could that be a promotion. I have always used Aarons paid my payments been on time. They have also taken out $10 and change for Aaron club which we do no use. We are retired. We can not just throw are money away. What is fair is fair. We need a refund. This is not right.
View full review
Loss:
$111
Pros:
  • Rental
Cons:
  • Sales personell not honest

Preferred solution: Full refund

1 comment
LuckyDogCares

Hi Sara, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number or copy of your review. Thanks, Tavius

Anonymous
map-marker Atlanta, Georgia

*** company

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I have been trying to return a bedroom set done the beginning of Nov 2020. The house I was in was being sold and told them the closing was the 30th of Nov.

My stuff had to all go on storage as I had yet to find a place so the bedroom set also was placed in storage. I made the payments while it was in storage even though they were told several times I needed it picked up. In jan I got a place and everything out of storage so once again called them. When I told the woman that answered the phone I had a new address she started with attitude asking if I had gotten written permission to move their furniture.

I informed her I could had left it in the house that sold and put a manager on the phone. She did and I told him the situation. He said he would contact the local store nearest me to arrange a pickup and return my call. I have yet to hear back from them.

I've moved again but the bedroom set is at the same house which is my daughter's house but she needs it out. I have called the 800 number and filled a complaint and the regional manager was supposed to contact me about the issue That was 2 weeks ago.

Still nothing is resolved and my daughter needs itjust dont out. I'm not even sure what my next move should be.

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User's recommendation: I will never use this company again. Ever!!!

1 comment
LuckyDogCares

Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number or copy of your review. Thanks, Tavius

Anonymous
map-marker San Antonio, Texas

Horrible management

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Went in the store to pay bill i was not greeted by management but the person came in behind me was how rude of the manger bad customer service skills
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1 comment
LuckyDogCares

Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number or copy of your review. Thanks, Tavius

Anonymous

Confusion + defamation of character

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Okay my understanding is the initial lease term from aarons is one month. That what it says on the contract, yet certain *** who work at the store don't pay attention to that. Then there is the whole thing where if you return an item after that month then you are a *** or an undesirable customer. They even go as far as to make up things that aren't true to support what they are saying. This is not the way to treat a customer.
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Pros:
  • Leaving
Cons:
  • Thiefs

User's recommendation: Unless you like insults and being put down avoid this company. Do it run away fast.

1 comment
LuckyDogCares

Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.

Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number or copy of your review. Thanks, Tavius

Princess J

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kenner, Louisiana

Rude , incompassinate and broke my privacy

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Updated by user Sep 28, 2020

Literally today 09/28/20 I spoke with Aarons corperate again to fund out the first complaint wasn't even filed the worker actually file the 25thso I file against her too I..my media on here will show cleary the 22nd ! Aaron still haven't reach out yet however they claim 48hrs but now the first complaint mysteriously disappeared they are unaware until now that I actually called back on 22nd and the gentleman answered I cleary heard him typing update!

So the question is how did the complaint from 22nd become non- existence and now the 25th complaint is relevant?

Screenshots with time frame will prove otherwise!! Check the media out!!

Updated by user Sep 27, 2020

I actually spoke with lloyd manager he did apologize stating that they didn't update my previous application and he wasn't there when Chris called the abuser but chris states Lloyd told him to do it.lloyd is saying he had no insight at all.i told lloyd I was still moving forward with complaint and corporate due to the fact he contact me that morning all he said was have the $ or I coming and hung up in my face! I waited for him so i could talk 2 him in person however chris decides later that day to call an old reference and just start telling him everything and told him to call me for what when I'm constantly in contact .we may miss eachother at time calls but we both(aarons reach out to eachother.this was unnecessary!

I done contacted everyone screenshots and all to prove we were in contact yet aarons post their concern in to reach out to investigate! Really I have screenshots that I email them with all details and contact also the corporate also verified that someone would called me and yet nothing has been done !!!!

Updated by user Sep 23, 2020

I don't get it I literally talk to management that morning before he hung up in my face .but why ? Why purposely call a person who isn't even on my recent application and just give my information the manager admitted so he can't change story up ! Why I actually speak with aarons I never given them a hard time

Updated by user Sep 23, 2020

It is 11:59 I still haven't sleep .im paranoid.all this and I speak to management ! Why call a person who I didn't even put on my recent application ?

And just tell him everything why I speak to aarons I never dodge them it has really put me in a fragile situation I don't understand this..to know manager didn't even care !! Why

Original review Sep 23, 2020
I actually reported this to the police and corporate today! I have been in contact with aarons however aarons choose to contact an ex(abuser) who wasn't on my previous reference and give him my address & phone number and pretty much details about me! I haven't spoken to him in years new number ! He has text me beyond 30 times & calling stating this.i immediately call aarons and confronted Chris he a knowledge he did I ask for what when I just spoke to Lloyd this morning! And I ask why would u call someone from a reference over 6 yrs old ? When I have new ones he didn't care hung up in my face I still can't sleep I've been shaking ever since! I don't understand why they did this ? When I communicate with them ! To know aarons call an old reference and just start giving my information easily like that why !! I can't believe it but trust me lawsuit coming soon. I will win all these messages with ex taunting me and saying aarons gave it now he calling from different numbers my peace is broken he stated on text numerous times !!!!omg .andcaarons admitted they did he wasn't even a reference I put down previously that was an old rental over 6 yrs.why thoughi made it clear to management we talk often why call an old reference now jeopardizing my safety.im a mess and apology will not cut it !
View full review
Loss:
$7500
Pros:
  • Easy to get no credit check
Cons:
  • Overpaying

Preferred solution: Let the company propose a solution

4 comments
LuckyDogCares

Hi, We appreciate you bringing this to our attention and would like to investigate your concerns further. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number?

We would like to have someone reach out to you from our Divisional Management Team.

Please include in the email where you left your review and the reference number or copy of your review. Thanks, Tavius

Princess J
reply icon Replying to comment of LuckyDogCares

I been emailed y'all at that email with screenshots of calls and texts .also have contact Corporation evwrytime my ex text from different numbers.corporate stated yall will call however yall didn't call.i spoke with manager he acknowledged that yall didn't update my information from years ago! And apologized for that however my peace is still broken!! I will email yall again obviously yall don't take this serious!!

Princess J
reply icon Replying to comment of LuckyDogCares

I have contacted cooperate numerous times and I emailed that address .corperate verified yall had the information and reach out rome but yall haven't! Here is proof again!!I cleary posted all information with screenshots so please check !

Princess J
reply icon Replying to comment of LuckyDogCares

No one has reach out yet !! I done file complaints since the 22nd ! I have emailed all information more than 3 times!!

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