Aarons Reviews and Complaints
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12
ISSUES RESOLVED
1.1K
COMPANY RESPONSES
2.1K
TOTAL REVIEWS
$580K
CLAIMED LOSSES
$1.3K
AVG LOSS
180K
PAGE VIEWS
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Cons
- Horrible customer service
- Manager
- Gm manager very rude
Pros
- Leaving
- Other then the gm the staff seemed to be nice
- Initial staff and service
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- Latest review first
- Most helpful reviews first
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Aarons review in Mineral Wells, Texas: Local office refuses to fix furniture.
Well according to our Local Aarons, nothing can be done. I will pay off funiture next Month so they will never have to do anything. I was promised 6 months ago that it would be fixed by previous Mgr. He got ill and left, now new Mgr. refuses to fix. Said it was made that way. Which is a lie, they were not the ones who sold it too me! (Load of CrapI. I saw the same funiture in an Austin store and it was NOT that way! I've paid way more than its worth and they could not spare a 100.00 bucks to fix it!
1 comment
Review
Pros
- Terry was an amazing mgr
Cons
- New group not so nice
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
Aarons review: Complaint about manager
Have problems worh tv talked to manager He yelled at.me all i wanted was to see what he way going to do I pay food money for 2 tvs and a stand that cost 80 in stores and i pay 15 mounth I been for over a year now cant get amyrhing done So as of now i have not hurd a word from anyone i am pissed big time
1 comment
Review
Aarons review: Complaints
No one every called me back that is nit how any company should do my number 706 371 2722
1 comment
Review
Pros
- There is no pros
Cons
- Current service and new manager
Reason of review
The manger lied to us about the whole things
Loss
$50
Preferred solution
Call ne
Aarons review: Fraudulent use/charge on my credit card
Someone was able to make a payment using my credit card on September 19, 2019. The amount of the charge to my account was $126.99. I being the owner of the credit card did not make this payment. I am requesting that a corporate staff person or. Some from your fraud section assist me with regards to my concern/complaint. My name is Craig L. Smith and I can be reached at 708-895-9477 for more detail about this payment/charge. Tried contact number for customer service but to no avail. Please call me at the number provided. Thank you.
2 comments
Review
Reason of review
Fraud use of credit information
Loss
$12699
Preferred solution
Someone to call me about this
Aarons review in Joliet, Illinois: Problem with sectinal i am leasing from you
The couch that was given to me had bed bugs in it
1 comment
Review
Pros
- Delivery guys were nice
Cons
- I told them there was a problem
- Poor customer service
Reason of review
Bad quality
Loss
$106
Preferred solution
Let the company propose a solution
Aarons review in Mississippi, Arkansas: Poor customer service from manager
The GM BRADLY MOODY IS A VERY RACIST MAN. He literally only helps the white customers and treat us like trash. When I say is I mean blacks. He is rude and unwanted there. He is suppose to bring sincere customer service with a smile and he doesn’t. He don’t know how to treat his employees or anything
1 comment
Review
Service
Aarons Manager
Pros
- Other then the gm the staff seemed to be nice
Cons
- Blacks only do the dirty work while working for aarons
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution
Tags
Aarons review in Brazil, Indiana: Damage upon delivery
Damage to the freezer door, damage to refridgerator door , and damage on the side. Photos enclosed.. Already sent photos to aarons website..
Review
Update by user Oct 07
So if my landlord would have come in and see this couch sitting right here in the middle of the floor I'll be evicted cuz we're tired of the keep the house clean and this is not clean with a set in the middle of my floor then they'll be on them to find us a place or...
1 comment
Hi, Thank you for bringing this to our attention. We would like to investigate your concerns further.
Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number.
This is not the experience we want customers to have and look forward to hearing from you! -Tavius
Review
Service
Aarons Customer Care
Pros
- 4748 frederica st owensboro ky 42301
Cons
- 4748 frederica st owensboro ky 42301
Reason of review
Poor customer service
Preferred solution
Full refund
Aarons review in Enterprise, Alabama: Complaint
Extremely RUDE employees showed up at my home at 830 pm on 10/4/19! ! Rude with her words and the other girl rude body language as if she was gonna jump me. They have no right being at my home after dark and later in the evenings. We have a small child in our home and do not appreciate this happening. What they were saying is not true and we have proof. Once the merchandise is paid off WE WILL NOT BUY ANYTHING FROM YOUR COMPANY AGAIN because they are rude and very hard to work with!
1 comment
Review
Service
Aarons Customer Care
Cons
- Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
On 9/19/19 I received a call from Aaron store on Cicero stating that my order would be delivered on Monday 9/23/19 between the hours of 11am and 3pm and that I had to be present for the delivery because I purchased the order online. So I didn’t go to work on Monday...
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1 comment
Hi, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience.
Please send us a private message with the primary name on your lease, the local store that you work with, your email address, and your best contact number.
This is not the experience we want customers to have and look forward to hearing from you! -Tavius
Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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Hi, Thank you for bringing this to our attention. We would like to investigate your concerns further.
Please send us a private message with the primary name on your lease, your email address, and your best contact number.
This is not the experience we want customers to have and look forward to hearing from you! -Tavius