Aarons
Reviews and Complaints
Aarons Rentals unethical practices
We have rented a bedroom suite. along with a washer and dryer set from your store.
Upon the delivery of these items, the two men put *** in my hallway wall leading off into the laundry room. They assured me that it would be taken care of by one of the delivery men. I also called to the store the same day and talked with the manager, Justin Hopkins, to inform him of what happened. Justin also assured me it would be repaired to my satisfaction and apologized for the damage.
A week went by and nothing had been done, I hadn’t even been contacted in anyway as an attempt to make things right. So I called Justin yet again. When I inquired about it, Justin informed me that he would send them over to repair it. This took a period of about three weeks, again with me contacting the store manager, each and every week. If that was not bad enough they repaired it wrong. They used some kind of putty to close the hole in the wall, except when it came time to paint the entire wall they used the wrong paint. Also only painting over the hole and not the whole wall as was first discussed.
After all of this Justin expected the first payment or the furniture right then and there. I told him if he was to fix the problem right, then I had no problem paying him. This is a $400,000.00 home that had gotten its first bruise ever. Oh it gets even better, the manager, Justin himself, waits until I have left for work to show up at my house. He then starts harassing my housekeeper that he wants the items I rented now and bribes her to let him. Saying he will give her a pack of cigarettes just to let him in my home so that he could recoup the stuff. Also threaten her with the police saying we are being charged with stolen rental goods. I had to loose a days pay as I had to leave work to try and resolve this. After several attempts to get the number to contact his District Manager Ray, I called information and was given the number to call that ended up taking us to the Roanoke store manager. He gave us the website to contact someone to help us.
Finally Justin had Ray call me. Ray suggested I buy the paint no matter how much I need and paint it myself. He said he would then deduct my costs from what I owe. However, that is not the way this should be handled. I am not the one in the wrong here. I should get more of a reimbursement out of this. I have lost work which is money I need to pay my bills and to take care of my four kids. Why should we still have to suffer in yet another way when we didn’t cause this problem to start with. Not to include the harassment of my housekeeper and the bribe he made to her. Also the unnecessary embarrassment of my neighbors witnessing this atrocity. I would like for someone to contact me and discuss a better way of handling this or I will be forced to go to my attorney and to the police.
Caused my account to be overdrawn
TRY'S TO INTIMIDATE CUSTOMERS
I am a very displeased customer
Aarons is refusing to fix a computer still under their lease
An honest assessment of Aaron's
Arrons threatened to take a car I loaned a friend-if he did'nt return their T.V.
Aarons doesn't value your time!
Aarons Rental/man handling customers who disagree with thier practices.
Aarons Rental is absolutely the worst business on the continent. Not only did they misrepresent their product pricing to my sister, but they man handles me (I was a silent observer)
Heres the story:
My sister went into the Aarons in Rapid City SD to check out any cash and carry sofas they may have. They had a previously rented couch for $200, which my sister purchased. She then went home and proceded to give away her livingroom furniture in anticipation of her new one being delivered. 4 days later she was still waiting..(great service..no call, no show) she contacted Aarons and was told the sofa she had purchased had bed bugs!!! (Why was it out for sale infested???) She was asked to come in and discuss this with them. She advised them she had already disposed of her older furniture. When she went in, they refused to give her any compensation for their error, and forced her into a rental agreement on a sectional for $124 monthly payments..telling her they would credit what she had already paid.
She called Aarons to advise them she would be in April 4 to make her payment, (3 days after due, due to work hours) they called at least 7 times in those three days.
When we went in to make her $124 payment, she was told her payment was $151 and would be each month, that she had $9 credit rather than what she should have remaining from the original $200 ...the man was extremely rude and spoke to her as if she had the comprehension of a knat. My sister was understandably upset..he would not explain where her original $200 went, nor would he say anything about the higher payment except "taxes". My sister became quite agitated and stated "Come and get your F*&^*& couch. Now I know she shouldn't have used profanity, but when someone is that upset, it happens. This man came unglued and started screaming "Get out of my store!!!" at the top of his lungs. My sister started out the door and I made a move to follow her. I turned around halfway out and was about to suggest to this gentleman this is not a proper way to handle a customer dispute, when he came up behind me and started pushing on my shoulder to leave. I told him to get his hands off me, as I had done nothing wrong. He stated he was merely escorting me out the door as he continued to push on my shoulder. I advised him again not to touch and reminded him he had no right to touch anyone. He then continued to scream "Get out of my store or I will call the police" I told him not to bother, I would do it for him. Now I did call the police, but due to an extremely inadequate 911 operator, I wound up hanging up and will file a police report in person at the police station. I will file this just prior to my visit with an attorney. Aarons has so many complaints, it's surprising they are still in business. Reading their contract agreements is an exercise in futility. There are so many hidden charges and the intrest rate is around 400% if you make minimum payments. They really need to regulated like these check cashing places. The biggest crime here is pushing my sister into an agreement she did not want after they sold her something that should not have been sold. Shame on them.
*** people work for aarons / edison nj rt. 1
Blocked by Aaron's truck
I just had an episode yesterdy with Aaron's. I had spoke with them earlier in the week telling them i was unable to pay and it would take a few days and please not to call me at work, since then they have called my work twice leaving messages and my cell phone.
Yesterday when i had just pulled into my driveway Aaron's guy was standing at my car window he said he was here to pick up the couch and i refused seeing since i had said i would pay for it....he then said he was going to call the cops and i said go ahead, once i did that he got all excited and upset and told the other guy to pull the truck by my car, The guy pulled the truck kiddy corner in back of my car so that i could not leave if i had wanted to, i feel that my rights have been abused and i was falsely imprisoned in my own car in my own driveway.
Once that happened i got out of car and began to go up the stairs where the guy started to follow me and asked again so can i take it, and i said no and then he started yelling in the parking lot that i stole their merchandise...i have neighbors with their windows opened....i do not appreciate the way they treated me nor being violated as i had.
Aaron Rents Gave Us Bed Bugs!
We rented some furniture from Aaron Rents during a short term transfer. The furniture they sent us turned out to be infested with bed bugs, which in turn, led to our home becoming infested. Aaron Rents, even though ADMITTING that they were the cause, REFUSED to help us. After trying over and over for months to get the infestation under control, it just got worse and we were advised by an entomologist to leave our home and all of it's contents behind as this is the only way we were going to be able to escape taking them with us again. We were literally forced to leave our home and all of it's contents behind with 4 kids and just the clothes on our backs due to Aaron Rents negligence and they could not care less. They refused to help and told us to sue them "if we could afford lawyers like they can." I don't understand how they can be so cold. We have started a website to get the word out about this company and to gain public support regarding the law suit that we have been forced to file to try to replace our home and furniture. Please visit http://aaronrentsgaveusbedbugs.homemarker.com
We appreciate your supportive words and feedback to keep us going.
(((HUGS)))
The Worsham Family
Aaron rentals
Aarons sales and lease
WORST CUSTOMER SERVICE ANYWHERE
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Go to rent a center I myself just left Aarons please go to rent a center
I have a quarter of a million dollar house and yes, I was renting from Aaron's too. Once you have so much on your credit people stop lending you.
I too experienced a delivery driver damaging my property and Aaron's is yet to make restitution for it. Yet they want their money or merchandise when they say so.
Hey: I am so very sorry for your inconvience, and I feel your pain. I am currently a customer of Aarons (about a month now), and I have this eerie feeling it is going to be a roller coaster, I just got a call from a manager telling me he was coming out to pick up my furniture, and this two days after I made my payment.
I told him "if he came to my house he would not be getting in", Said good-bye and hung up my phone. They act so understanding when you get in a contract, the offer no compassion for anything after that.
Amanda, what does it matter? Quit being a ***, and waiting around to post negative/snide comments as if your on some crusade to defend Aarons.
Put down the shield, and take the blade at your side, and begin to cut your fingers off and do the world a favor by not posting your worthless tired opinions.
I would contact my lawyer and press charges in small claims for misconduct on my property loss of wages and harassment if I were you.
If you have a 400,000.00 home why are you renting from aarons in the first place?