After dealing with the Plant City Aarrons for 22 months on a 60" tv (we paid it off early) I was done with these people. Calling and harassing us if we was a day late, despite never missing a payment, and the fact that when we signed the lease we informed them of how our pay periods ran (two weeks vs their 1st and 15th payments) was told that was fine. Was once even told that that we needed to learn to budget our money when we made our payment on the 18th because of how our pay period ran. After a truly bad experience decide that we was done with them in Feb.
Then this week (April) they call and tell us they are having some new promotion. we told them After our last go round with them we wasn't interested. They explained that it was all new management and mostly new staff. We was planning on getting a Star Wars Xbox 360 anyways thru Kmarts Lay-a-way, but with 120 days same as cash we could get it now and still pay it off in time. So we ask if they have one, she informs us they have one comming in on the truck tomorrow. So we said we would take it and make a 1/2 a payment on it to hold it till we get there tomorrow.
I drive out there and get there before they get the xbox off the truck. While we are getting the paper work ready, I ask "So whats the cash price on this?" The girl looks it up and tells me $899.99. Now there is a Walmart in the next parking lot that I was just at that has it for $459.00, so I ask "Why is the cash price so high?" She doesn't know, so she asks the manager Ed. He comes out and he seems to be a nice guy. He explains to me how the ones in the store are just the system. No controller, no kinect, no games, and a smaller hard drive. I let him know I have been watching this system since before release and have heard nothing about any other version of this system. he tells me that they do make a 320g hard drive version as well as a 160g HD version. (they don't for the star wars limited edition) This feels like the same old Aarron's so after texting my wife we decide we will pass on dealing with them again.
Now Ed informs me that I can't get a refund for that partial payment because they ordered the item for me, (I thought i just got the ONE you had on the truck) but that I could get store credit. When I tell him I don't want store credit because I don't want todeal with them again, he lets me know that they do match prices. So if i found the Same system somewhere else for less he would match it.
I decide to run back over to Walmart and see if it is indeed the same system.
When I get back there the guy in electronics (great guy named Sam) he opens the case and i look at the system specs for the Star Wars Xbox. Same box, all the way down to the 320G hard drive. I ask if he has a flyer or something with the Xbox in it. He didn't but suggested I take pictures of the box and price tag. I did and took these back to Aarron's. Of course those won't work because he has to be able to show corporate the price match or he has to pay the diffrence and he tells me i'm a nice guy and all but he can't pay the $300 diffrence for me. (the difference is actually closer to $450) I tell him my wife just sent the link to the walmart site that has the price on it, and he tells me they don't have internet in the store, so I have my wife print and fax it to him.
Upon receipt of that he tells me that it won't work because it is an "internet price" and he can't match an internet price. I'm starting to become upset and so he show's on Aarron's website (wait I thought they didn't have internet in the store?) the price match requirements. He tells me that someoen at walmart should be able to provide me with something showing the price for the Xbox so he can match it for me. So I head back to Walmart to find a manager in the electronics department and Sam once again is very helpful. The Manager back there says the only thing she could provide that shows the price is a sales receipt. At this point I decide to ask the customer service their return policy, because I am to the point that I would buy the Xbox at walmart walk the receipt over to Aarron's and sign the lease and return the Walmart Xbox to get the money back on my card. Let's go talk to Ed and see if that works.
When I return to Aarron's Ed is on the phone with regional. While I am waiting for him another customer is talking with the girl about the Star Wars Xbox (you know the one I "ordered") When Ed gets off the phone, he informs me that he will sell me the Star Wars Xbox for the $459.00 but the lease cash price is $899.99. The reason is because Walmart doesn't take payments on their Xbox, so the $899.99 is the price for the ability to do payments. "So you have built in finance charges?" I ask. "No, it's not a finance charge." he said.
"So what kind of charge is it?"
"It's just a charge."
"A built in finance charge?"
"No it's just the cost of doing business, it's a mark up"
"A 100% mark up?"
"That's how business works"
Now while I am having this conversation with Ed the girl is starting a lease with the other customer on the Star Wars Xbox. (the one I "ordered" and have not yet said I am not getting)
By this point I just want my money and to be done with these people. Ed informs me that corporate will give me a refund, but that it could take a couple of weeks, so I take my out and agree and leave.
Part of what bothers me so much, is I spent over an hour jumping through hoops, trying to get what I was told I need to get a price matched, when the same as cash price would never be matched on a lease.
Some of the questions I still have is if I walked in and said "I want to buy that xbox how much is it?"
I pay with cash $899.99
If i say "i want to lease that xbox for 12 months how much is it?"
they figure the monthly payments based on $899.99 times the interest divided by 12 months and if I pay it off in 120 days it's just the $899.99 (same as cash)
If i want them to honor their price match promise it is $459.00 cash price, or lease it for $899.99, plus interest, and if i pay it off in 120 days it's only $899.99, same as cash (but not really since the cash price would be $459.00)